ORBCOMM

Compensation

Full Description

Join Us as Customer Success Manager (CSM), Intermodal!  Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention within the Intermodal transportation ecosystem. In this pivotal role, you'll build and nurture strong relationships with intermodal carriers, rail operators, ocean carriers, drayage providers, and logistics service providers—ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored strategies, and act as a trusted advisor to help customers optimize intermodal operations, improve asset visibility, and drive measurable business outcomes. This role supports our VIACHAIN business within ORBCOMM’s Transportation segment. Why You’ll Love Working Here:     As a Customer Success Manager at ORBCOMM, you’ll drive customer satisfaction, retention, and growth by proactively managing a portfolio of Intermodal transportation customers. Working closely with the Account Team, you'll ensure customers realize the full value of ORBCOMM’s IoT and visibility solutions through structured onboarding, regular account reviews, quarterly business reviews (QBRs), and ongoing ROI monitoring. If you're passionate about transportation technology, intermodal logistics, and delivering measurable customer value, this role is for you. This role is remote and can be based anywhere in the U.S. What You’ll Do:  Customer Retention & Growth * Drive retention by deeply understanding intermodal transportation workflows, customer KPIs, and operational challenges across rail, ocean, and drayage environments. * Identify opportunities to expand adoption of ORBCOMM solutions across intermodal networks. Customer Experience * Ensure high customer satisfaction by serving as the primary point of contact for intermodal customers and maintaining strong, trusted relationships. Customer KPIs * Align ORBCOMM solutions with intermodal KPIs such as asset utilization, dwell time, shipment visibility, service reliability, and cost optimization. Solution Success & ROI * Partner with customers to integrate ORBCOMM solutions into their intermodal operations, driving efficiency, visibility, and measurable ROI. Data Analysis * Analyze asset and shipment data to deliver actionable insights that help customersoptimizeintermodal operations and decision-making. Business Reviews * Lead quarterly business reviews focused on performance metrics, roadmap alignment, operational outcomes, and strategic goals specific to intermodal use cases. NPS * Monitor and improve customer satisfaction (NPS) through regular engagement, performance reviews, and proactive value delivery. Customer Training * Partner with ORBCOMM University to deliver product, platform, and workflow training tailored to intermodal transportation use cases.   Who You Are:   You’re self-driven and thrive in a collaborative environment, ready to take ownership of your work. If you have:    * Bachelor’s degree in Business, Information Technology, Supply Chain, Logistics, or a related field. * 5–7 years of experience in Customer Success, Account Management, or a customer-facing role supporting Intermodal transportation, logistics, rail, or maritime customers. * Hands-on knowledge of Intermodal transportation operations, including rail networks, ocean freight, container management, drayage, or terminal operations. * Experience working in technology, telecommunications, IoT, or transportation technology (strongly preferred). * Proven ability to collaborate with Customer Support and Activation Services teams to resolve escalations and support customer onboarding. * Proficiency in Salesforce for CRM and case management. * Strong skills in Microsoft Office (Word, PowerPoint, Excel) for customer-facing communication and executive-level presentations. * Excellent communication, problem-solving, and relationship management skills across diverse stakeholder groups. * Strong organizational skills with the ability to manage multiple intermodal customer engagements simultaneously. * Leverage AI-enabled tools and automation to support daily tasks and productivity.  * Commitment to continuous learning in digital and AI literacy. Then we want to meet you!      Periodic Travel:  * Travel Requirements: Up to 20–30% travel to customer sites, intermodal terminals, industry events, and ORBCOMM offices. * On-Site Engagement: Conduct on-site visits to rail yards, terminals, ports, or customer operations to understand workflows, deliver training, and ensure successful solution adoption.   The Benefits of Working Here A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally. How We Hire ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture. About Us At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com [http://www.orbcomm.com/]!  Ready to Join Us? We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.  We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.   At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.