Orange and Rockland Utilities, Inc.

Compensation

Full Description

The Damage Prevention team is seeking a full-time Senior Analyst to support Operating Supervisors and the Field Operations Planner in managing the growing demands of underground utility protection. This role will be responsible for best utilizing operations data in addressing one call ticket volume and supporting the company's damage reduction goals.The Senior Analyst will lead efforts in analyzing ticket data, prioritizing field resources, and developing dashboards and tools to enhance operational efficiency. Responsibilities include performing risk assessments, producing actionable reports, supporting compliance mailings, managing invoices, and contributing to quarterly and annual performance reporting. The analyst will also coordinate with internal and external stakeholders, integrate new technologies, and support outreach and education initiatives aimed at reducing no-call damages and promoting safe excavation practices. The role supports ongoing work throughout the year, with deliverables aligned to quarterly reporting cycles and continuous improvement initiatives. Periodic overnight travel may be required to perform in education and outreach activities, and participation in industry committees and organizations.The Senior Analyst will be instrumental in improving data-driven decision-making and reducing administrative burdens on field personnel. This role directly contributes to public safety, regulatory compliance, and community trust. • Core Responsibilities**- Manage the increasing one-call ticket volume, construction activity and the required company and contractor resources to best prevent damage to the underground gas and electric systems.- Perform qualitative and quantitative risk analysis of the increasing volume of one call tickets to prioritize the workforce in preventing underground gas and electric damages.- Develop, implement, and maintain useful reporting, production assessment tools to support the operation.- Evaluate completeness and accuracy of information for trending and analysis.- Contribute to the Damage Prevention quarterly and annual reporting needs.- Coordinate with internal and external groups on current and ongoing Damage Prevention efforts.- Support the execution of compliance mailing programs.- Support cost control efforts with invoice management, payment, and commitments.- Support program effectiveness evaluation and metrics reporting.- Support in the damage prevention education, marketing, and outreach efforts. • Required Education/Experience**- Associate's Degree and 4 years of related experience Technical or Engineering preferred**Preferred Education/Experience**- Bachelor's Degree and 3 years of related experience Technical or Engineering preferred**Relevant Work Experience**- Must be flexible to handle multiple assignments, able to adapt to rapidly changing priorities, energetic, and meet deadlines and effectively interact with all levels of the organization, required.- Ability to coordinate across departments and with external stakeholders including contractors and regulatory bodies, required.- Proficiency in data analysis tools such as Excel, Power BI, or Tableau, required.- Must possess excellent customer service, presentation, and communication (oral and written) skills, required.- Must Have Strong Analytical, Technical And Interpersonal Skills, Required.- Experience developing dashboards, reports, and performance metrics to support operational decision-making, required.- Experience working with one-call systems, utility locating, or underground infrastructure, preferred.- Familiarity with GIS systems and ticket management platforms, preferred.**Licenses and Certifications**- Driver's License Required**Additional Physical Demands**- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.- Must be able and willing to travel within Company service territory, as needed.- Use personal vehicle(s) and be able, to travel to various Company and field locations, when required. • Mission Statement:**** • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience. • Benefits:**** • We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Rich medical & pharmacy benefits, including vision benefits- Dental benefits- Health Savings Accounts- Health Care and Dependent Care Flexible Spending Accounts- 401(k) with robust matching- Employer paid Pension Plan- Employee Stock Purchase Plan with a generous matching contribution- State of the art Employee Assistance Program- Paid Parental Leave- Generous paid time off plus paid holidays- Family support: emergency backup child, & elder care assistance- Social responsibility and volunteer opportunities- Employee discount program- Commuter Benefits- Culture of growth and learning: career development; tuition reimbursement; recognition program- Life and Long-Term Disability Benefits \*Please be aware that some benefits may not apply to provisional or part-time job titles.Orange & Rockland is a proud EOE. All qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity and/or expression, marital/partnership/civil union status, family or parental status, national origin, disability, military/veteran status, or any other factor, are encouraged to apply and will receive equal consideration based on merit, qualifications, and business need.