Oracle

Compensation

Full Description

**Job Description** • *Senior Manager, Technical Program Management – Root Cause Analysis & Service Excellence (Oracle Analytics)** • *Turn incidents into insight—and insight into reliability.** Oracle Analytics empowers organizations worldwide to understand and act on their data. Within Oracle Analytics, the **Service Excellence Program Management** organization ensures every service delivers world-class **availability, reliability, scalability, and security** . We are seeking a **Senior Manager, Technical Program Management (TPM)** to lead the **Root Cause Analysis (RCA)** team under the **Quality of Service (QoS)** pillar. This is a senior technical leadership role for an experienced **site reliability engineer (SRE), DevOps professional, or technical program manager** who combines deep engineering expertise with program execution and organizational influence. You’ll own the **Problem Management and RCA framework** , guide investigations, and drive systemic improvements across Oracle Analytics Cloud. • *What You’ll Do** + Lead and mentor TPMs and engineers executing RCAs for high-severity incidents. + Perform **hands-on RCA work** for complex, cross-service incidents—diving into logs, metrics, and telemetry to identify true root causes and corrective actions. + Define, scale, and continuously improve Oracle’s **Problem Management and RCA methodology** . + Partner with **Engineering, SRE, Product, and Customer Support** to eliminate recurring issues and strengthen prevention mechanisms. + Develop and operationalize **KPI dashboards** , analytics, and trend reports using **SQL/Python** to quantify reliability improvements. + Drive advancements in **observability** , **telemetry** , and **automation** to strengthen service resilience. + Communicate findings, risks, and recommendations to senior and executive stakeholders. + Build and manage team capability, alignment, and technical growth within the QoS organization. • *Responsibilities** • *What You’ll Bring** + **10+ years of experience in technical roles** , including **SRE, DevOps, or Technical Program Management** , with **at least 3 years leading TPMs or reliability initiatives** . + Proven success in **root cause analysis** , **incident management** , and **service reliability** across **cloud-based distributed systems (PaaS/SaaS)** . + Strong technical foundation in **cloud infrastructure** , **monitoring** , **observability** , and **automation frameworks** . + Expertise in **SQL** , **Python** , and data analytics to measure service quality outcomes. + Excellent communication, leadership, and cross-functional influence across technical and executive audiences. \#LI-MO1 Disclaimer: • *Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** • *Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from: $118,500 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - M3 • *About Us** As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. • *Job Description** • *Senior Manager, Technical Program Management – Root Cause Analysis & Service Excellence (Oracle Analytics)** • *Turn incidents into insight—and insight into reliability.** Oracle Analytics empowers organizations worldwide to understand and act on their data. Within Oracle Analytics, the **Service Excellence Program Management** organization ensures every service delivers world-class **availability, reliability, scalability, and security** . We are seeking a **Senior Manager, Technical Program Management (TPM)** to lead the **Root Cause Analysis (RCA)** team under the **Quality of Service (QoS)** pillar. This is a senior technical leadership role for an experienced **site reliability engineer (SRE), DevOps professional, or technical program manager** who combines deep engineering expertise with program execution and organizational influence. You’ll own the **Problem Management and RCA framework** , guide investigations, and drive systemic improvements across Oracle Analytics Cloud. • *What You’ll Do** + Lead and mentor TPMs and engineers executing RCAs for high-severity incidents. + Perform **hands-on RCA work** for complex, cross-service incidents—diving into logs, metrics, and telemetry to identify true root causes and corrective actions. + Define, scale, and continuously improve Oracle’s **Problem Management and RCA methodology** . + Partner with **Engineering, SRE, Product, and Customer Support** to eliminate recurring issues and strengthen prevention mechanisms. + Develop and operationalize **KPI dashboards** , analytics, and trend reports using **SQL/Python** to quantify reliability improvements. + Drive advancements in **observability** , **telemetry** , and **automation** to strengthen service resilience. + Communicate findings, risks, and recommendations to senior and executive stakeholders. + Build and manage team capability, alignment, and technical growth within the QoS organization. • *Responsibilities** • *What You’ll Bring** + **10+ years of experience in technical roles** , including **SRE, DevOps, or Technical Program Management** , with **at least 3 years leading TPMs or reliability initiatives** . + Proven success in **root cause analysis** , **incident management** , and **service reliability** across **cloud-based distributed systems (PaaS/SaaS)** . + Strong technical foundation in **cloud infrastructure** , **monitoring** , **observability** , and **automation frameworks** . + Expertise in **SQL** , **Python** , and data analytics to measure service quality outcomes. + Excellent communication, leadership, and cross-functional influence across technical and executive audiences. \#LI-MO1 Disclaimer: • *Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** • *Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from: $118,500 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - M3 • *About Us** As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.