Optum

Compensation

Full Description

Job Title: Customer Service Representative Company Overview: Optum is a leading health services and innovation company dedicated to improving the health system and delivering better care to patients. With a clinician-led approach, Optum combines technology, data, and expertise to transform healthcare experiences and outcomes. Our Golden, CO office is a hub for passionate professionals committed to making a difference in the community. Role Overview: As a Customer Service Representative at Optum, you will be the frontline ambassador for our organization, providing exceptional support and guidance to our clients and members. This role is essential in ensuring a positive customer experience by addressing inquiries, resolving issues, and facilitating communication between clients and healthcare providers. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and in-person interactions. - You will assist customers in navigating healthcare services and understanding their benefits. - You will document and track customer interactions accurately in our systems. - You will collaborate with internal teams to resolve complex customer issues efficiently. - You will maintain up-to-date knowledge of company products, services, and policies. - You will contribute to continuous improvement initiatives by providing feedback on customer experiences. - You will adhere to all regulatory and compliance standards related to customer service. - You will support the hybrid work environment by working three days per week in the Golden, CO office. What You Bring: - You have at least 2 years of experience in customer service, preferably in healthcare or related industries. - You possess strong communication skills, both verbal and written. - You are proficient with customer relationship management (CRM) software and Microsoft Office Suite. - You demonstrate problem-solving abilities and a customer-focused mindset. - You have the ability to work effectively in a hybrid work environment. Bonus Points If You Have: - Experience with healthcare insurance processes and terminology. - Bilingual skills, especially in Spanish. - Familiarity with HIPAA regulations and compliance. - Previous experience working in a clinician-led organization. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture. - We offer a flexible hybrid work schedule to balance work and life. - We offer wellness programs and employee assistance resources. Ready to Apply? Submit your resume and cover letter through our online application portal at careers.optum.com. We look forward to welcoming you to our team!