Optimizely

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Optimizely is a company focused on unlocking digital potential for businesses through innovative marketing solutions. They are seeking a Workplace Office Manager who will oversee office operations and provide IT support at their New York headquarters, ensuring a productive environment and excellent customer service. Responsibilities • Greet all visitors with a friendly and positive attitude. You are the face of Optimizely • Conduct a daily walk through of our space to ensure the office is clean, organized, and conducive to productivity (this includes conference room technologies – Zoom and Teams) • Serve as the go-to person for everything workplace and basic IT related efforts • Receive, track and prioritize workplace and IT requests from employees (Jira) • Lead Employee Health and Safety: Emergency Action Planning Participant • Act as the liaison between building ownership, superintendents, and security • Order, stock, and manage all office and kitchen supplies • Manage and coordinate office related preventative maintenance tasks (HVAC, carpet cleaning, filter changes, fire extinguishers, various lighting) • Update and maintain REWO OPEX Portfolio • Mail and Logistics: Manage all office shipping & receiving • Assist with internal/external event coordination as needed • Contribute to and build on existing facilities processes & procedures • Carry out onboarding/offboarding workplace and IT processes & procedures • Maintain physical security access badges for the NY office • Provide first-level technical support and troubleshoot hardware and software issues for employees in office and remotely. • Respond to and resolve IT-related tickets or inquiries in a timely manner. • Set up and manage user accounts and access permissions. • Escalate complex or unresolved issues to appropriate IT personnel. • Provide guidance and support for office productivity tools, such as Microsoft Office Suite. • Troubleshoot audio and video issues during video conferences. • Train employees on using video conferencing tools and features. Skills • Previous office management experience • Some technical knowledge • Well organized • Customer oriented • Self-motivated • Ability to work independently and as part of a team • Professional presence/acumen • Emotional maturity • Proficient in Microsoft Office, Teams, and other web applications • Excellent organizational and communication skills with strong attention to detail • Exceptional interpersonal skills: upbeat, can-do attitude, friendly and professional • Responsible time management skills • Self-motivated, flexible, reliable and comfortable with a fast-paced startup environment • Strong desire to assist others and deliver excellent customer service • Passionate about learning new skills and taking on new challenges • Approachable, people love to talk to you! Education Requirements • High School Diploma Company Overview • Optimizely is a digital experience platform for unlocking digital potential, content, commerce, and optimization. It was founded in 2010, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.optimizely.com.