OpenLoop

Compensation

Full Description

Job Description: • Design the initial service model for centralized executive support, including support ratios, role scopes, workflows, and escalation paths. • Build repeatable processes for scheduling, intake, coverage, meeting prep, department communications, travel, event support, and action tracking. • Define success measures for the function, including executive leverage, service quality, stakeholder satisfaction, responsiveness, and development outcomes. • Embed deeply in OpenLoop’s business by directly supporting the heads of People, Finance, and Legal with complex calendar management, meeting prioritization, travel coordination, prep materials, follow-through, and administrative problem solving. • Anticipate executive needs, reduce friction, and create leverage through strong judgment, discretion, and proactive execution. • Prepare and coordinate materials including agendas, briefing docs, slides, and cross-functional follow-up. • Hire, onboard, coach, and manage executive assistants as the team is built. • Create a strong bench model including internal high-potential talent as a development pathway, without compromising service quality. • Set expectations, establish quality standards, deliver feedback, and build readiness for more senior executive support assignments. Requirements: • 8+ years of experience in executive support, business operations, chief of staff, workplace operations, or similar roles with increasing scope. • Significant experience directly supporting senior leaders with complex, fast-moving priorities; startup and tech experience preferred. • Prior experience building or leading an executive support, office of the executive, admin, or operations function strongly preferred. • Proven people-management experience, including coaching for quality, judgment, and service orientation. • Strong systems thinker who can build scalable workflows, playbooks, and service models. • Excellent written communication and executive presence; able to prepare polished materials and handle sensitive information with discretion. • Demonstrated ability to navigate ambiguity, competing priorities, and senior stakeholder dynamics with calm judgment. • Strong bias for action, follow-through, and operational excellence. Benefits: • Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more