OPENLANE

Compensation

Full Description

Description: • Oversee and mentor the Sales Manager team, ensuring alignment with company goals and delivery of exceptional client experiences. • Partner with executive leadership to support company-wide initiatives and strategic priorities. • Serve as a cross-functional connector across sales, product, operations, and integrations. • Develop and execute strategies to strengthen client satisfaction, retention, and long-term partnerships. • Monitor client performance metrics, identify risks, and implement proactive solutions. • Lead the rollout of new products to ensure alignment with client needs and market opportunities. • Manage third-party integration strategies and coordinate with external vendors and internal teams. • Contribute to business planning and strategic decision-making as a member of the leadership team. Requirements: • 7+ years of experience in client success, account management, or product strategy leadership roles, ideally within SaaS or software-driven environments. • Proven track record of managing and developing high-performing teams. • Strong understanding of enterprise client needs, software integrations, and product lifecycles. • Excellent communication, leadership, and relationship-building skills across executive and client audiences. • Strategic mindset with operational rigor able to translate vision into measurable results. Benefits: • Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement