OP Consulting Group LLC

Compensation

Full Description

Join our client's team in Detroit and play a pivotal role in a large-scale, complex IT modernization project with high visibility in the client's IT Investment Portfolio. This position will support the Solution Program by coordinating and facilitating IT technical support transition activities across all program areas. As a specialized project manager, you will be responsible for the facilitation of IT technical support transition and technical knowledge transfer. Responsibilities • Lead and facilitate the execution of the approved transition plan and report progress to leadership. • Serve as the primary point of accountability between the System Integrator, internal IT teams, and business stakeholders. • Enforce knowledge transfer, documentation, and vendor exit requirements. • Ensure operational readiness, security compliance, and disaster recovery preparedness. • Identify risks and escalate issues with mitigation recommendations. • Manage the scope, risk, issues, deliverables, and schedule of projects directly related to all IT technical transition and knowledge transfer tasks. • Facilitate and manage vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule. • Work with Project Managers, Technical Managers, and the Program Leadership Group to regularly communicate project status across all organizations. • Assign project tasks and coordinate resources, including reviewing individual issues and concerns and resolving or escalating them as needed. • Facilitate, communicate, and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints. • Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them. • Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams. • Work in an agile environment and understand agile methodologies. • Participate in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups. • Collaborate within an agile software development process with software developers, subject matter experts, and stakeholders. Required Knowledge, Skills, and Abilities • Technical Knowledge • Strong understanding and knowledge of .NET application architectures. • Hands-on knowledge of Microsoft Azure, including App Services, Functions, Azure SQL, Storage, Key Vault, Azure Monitor, Application Insights, Azure RBAC, and managed identities. • Experience with Azure DevOps, CI/CD pipelines, and operational monitoring. • Understanding of public sector IT governance, security, and compliance requirements. • Strong vendor management and stakeholder communication skills. • Ability to lead cross-functional technical teams during high-impact transitions. • Familiarity with ReactJS-based front ends from a support perspective. • Management & Leadership Skills • Proven experience leading complex IT transitions or transformations. • Strong vendor management and contract enforcement skills. • Ability to translate technical risks into executive-level language. • Excellent facilitation and decision-making skills. • Operational & Process Skills • Experience implementing or managing IT service management (ITIL-aligned preferred), incident, problem, and change management, and production support models. • Strong documentation and operational discipline. • Ability to design and execute phased transition plans. • Experience • IT Technical Transition Manager with 5 years of IT experience, including matrix management experience leading business, vendor, and technology teams. • 3–5 years in IT management, technical program management, application, or infrastructure operations leadership. • Demonstrated experience transitioning systems from vendor-led to internally supported and from on-premises to cloud environments. • Strong organizational skills and ability to manage multiple testing activities within the program simultaneously. • Bring your strong project management skills to facilitate the IT technical transition and knowledge transfer activities from the System Integrator vendor to technical teams. Escalate risk areas as needed, coordinate all activities, and provide expertise throughout the IT technical transition phase.