OOT Box Media, LLC

Compensation

Full Description

About OOT Box Media: OOT Box Media is a full-service creative digital marketing agency entering its 10th year of growth, innovation, and out-of-the-box thinking. Since 2016, we’ve partnered with ambitious businesses to deliver creative, results-driven marketing solutions that save clients time, cut costs, and accelerate growth. Our purpose:We give clients a competitive edge and make a lasting impact. Let’s grow together. As we prepare for our 10-year anniversary in 2026, we’re building toward our next major milestone: tripling our revenue and expanding our creative capabilities. We’re a fun, collaborative, high-performance team that believes marketing should be as enjoyable as it is effective. To support this journey, we’re searching for a dynamic Director of Client Success & Operations who can elevate our internal operations, strengthen client relationships, and lead our agency into its next era of growth. About the Role: The Director of Client Success & Operations is a key leadership position responsible for ensuring that OOT Box Media delivers exceptional client experiences while running an efficient, organized, and scalable internal operation. You’ll lead our Account Managers, Strategists, and creative teams to ensure projects move smoothly, clients feel supported, and deliverables meet our high-quality standards. This role is perfect for a leader who thrives in a fast-paced creative environment, loves improving processes, and enjoys supporting a team of talented marketers, designers, and creators. You will work closely with the CEO to shape the agency’s future while removing the CEO from the day-to-day workflow — freeing leadership to focus on growth, partnerships, and big-picture initiatives. Key Responsibilities: Client Success Leadership • Oversee the client experience • Manage and develop Account Managers • Ensure clients receive timely communication, strategic guidance, and exceptional results • Step in to handle client escalations with care and clarity • Drive client satisfaction metrics (NPS, retention, feedback) • Lead monthly AM performance reviews and client health check-ins Operational Excellence • Own and optimize agency-wide processes, workflows, and SOPs • Oversee project timelines, deliverables, and cross-department coordination • Ensure each POD meets deadlines and quality standards • Manage ClickUp utilization and keep projects organized • Forecast hiring needs and workload capacity • Implement systems that support agency scaling Team Leadership & Culture Building • Lead with OOT Box Media’s core values: • Out-of-the-box thinking • Collaborative team mindset • Attention to detail & strong organization • Customer-centric service • Initiative & proactive problem-solving • Curiosity & passion • Build an accountable, supportive, and creative environment • Mentor team members and provide constructive feedback • Help maintain OOT Box Media’s “work hard, have fun” culture Strategic Growth Execution • Work directly with the CEO to align operations with future agency goals • Enhance client service models as we move toward multi-million-dollar scale • Support agency growth initiatives, internal marketing, and system improvements • Improve workflows to reduce bottlenecks and increase efficiency • Lead onboarding for new clients to ensure a seamless experience Key Performance Indicators • Client retention rate • Client satisfaction (NPS/feedback) • On-time delivery rates • Reduction in revisions and production bottlenecks • Team performance and accountability • Workflow efficiency and utilization improvements • Decreased CEO involvement in day-to-day operations What You Bring • 5+ years of experience in marketing agency operations, client management, or account leadership • Strong understanding of digital marketing, including social media, paid ads, web/SEO, and content production workflows • Exceptional communication and leadership skills • Highly organized with excellent attention to detail • Comfortable managing multiple teams and deadlines • A problem solver who takes initiative and thrives in a dynamic environment • Experience with project management systems (ClickUp preferred) • A blend of strategic thinking and operational discipline Why You’ll Love Working Here • A collaborative, creative, high-energy team • Meaningful work with ambitious clients • Leadership that values innovation, curiosity, and personal growth • Opportunities to advance as the agency scales • The chance to help shape the next decade of OOT Box Media Compensation & Benefits • Competitive salary based on experience • Performance bonuses and growth-based incentives • Health insurance assistance • Paid time off • Professional development support • Retirement matching Pay: $60,000.00 - $80,000.00 per year Benefits: • Health insurance • Paid time off • Relocation assistance • Retirement plan Work Location: In person