OnTrack Staffing

Compensation

Full Description

Bilingual Branch Manager – Staffing (High-Volume Operations) Position Summary The Bilingual Branch Manager is responsible for overseeing the overall performance, profitability, and growth of a high-volume staffing branch. This role leads a team of recruiters and account managers while maintaining strong client relationships and ensuring operational excellence. The ideal candidate brings a proven track record of managing high-volume staffing operations, delivering exceptional client service, and developing high-performing teams. Key Responsibilities Branch Leadership & Performance • Direct and manage all branch operations to achieve revenue, gross margin, and profitability targets • Develop and execute strategic plans to support business growth and client expansion • Monitor key performance indicators (KPIs) including fill ratios, time-to-fill, spread, and retention metrics • Ensure compliance with company policies, procedures, and employment regulations Team Management & Development • Lead, coach, and develop a team of recruiters and account managers to drive performance and productivity • Set clear performance expectations and conduct regular performance reviews • Provide ongoing training, mentorship, and support to enhance team capabilities • Foster a culture of accountability, collaboration, and continuous improvement Client Relationship Management • Serve as the primary point of contact for key clients and strategic accounts • Build and maintain strong, long-term client partnerships through consistent communication and service delivery • Conduct regular client visits, business reviews, and service evaluations • Identify opportunities for account growth, cross-selling, and new business development High-Volume Staffing Operations • Oversee full-cycle staffing operations, including recruiting, onboarding, scheduling, and workforce management • Ensure the branch can effectively support high-volume client demands while maintaining quality standards • Partner with internal teams to optimize processes and improve efficiency • Address and resolve client or workforce issues in a timely and professional manner Business Development • Collaborate with sales and account management teams to drive new business opportunities • Support proposals, pricing strategies, and contract negotiations • Maintain a strong understanding of local market trends and competitor activity Qualifications Required • 5+ years of experience in staffing, with at least 2+ years in a leadership or branch management role • Proven success managing high-volume staffing operations • Strong experience in account management and client-facing roles • Demonstrated ability to lead, coach, and develop high-performing teams • Bilingual English/Spanish • Strong business acumen with a results-driven mindset • Valid Driver License Preferred • Experience in light industrial, clerical, or high-volume contingent workforce environments • Background managing large-scale client accounts with varying workforce demands Core Competencies • Leadership and team development • Client relationship management • Operational excellence • Problem-solving and decision-making • Communication and interpersonal skills • Time management and organizational skills Work Environment • Fast-paced, high-volume staffing environment • Requires frequent client interaction and on-site visits • May require flexibility in scheduling to meet client and operational needs Success Measures • Branch revenue growth and profitability • Client satisfaction and retention • Employee engagement and retention • Achievement of staffing and fill-rate targets Pay: $60,000.00 - $70,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Life insurance • Opportunities for advancement • Paid time off • Vision insurance Work Location: In person