oneservice inc.

Compensation

Full Description

Position:                        Field Service Specialist - Northern California Country:                         US Department:                   Field Service Reports to (Level):        Management   About Us: oneservice, Inc is the worldwide leader for third-party managed service solutions for the diagnostic, medical, and life science markets. Our mission is to redefine service excellence with best-in-class service solutions. We are looking for a well-qualified and motivated Field Service Engineer to join our team in supporting our customers in achieving optimal performance from their instrumentation. Position Summary: The responsibilities include installing, maintaining, and servicing existing diagnostic, medical, and life science instrumentation while troubleshooting issues. This role focuses on providing an exceptional customer experience on-site and remotely. You'll work with high-tech product platforms related to life sciences and laboratory analytical apparatus. PLEASE NOTE: No relocation is offered for this position.  Candidates in the SF Bay Area will be given priority. Key Responsibilities: 1. Installation & Maintenance * Install new molecular diagnostic and life science instruments at customers' premises, ensuring functionality, proper installation, and compliance with specifications. * Perform routine and preventive maintenance to ensure optimal performance and minimize downtime. 2. Technical Support * Diagnose and troubleshoot mechanical, electrical, and software issues. * Provide on-site and remote technical support to quickly resolve equipment malfunctions. 3. Customer Training * Deliver thorough training to end-users on equipment operation, maintenance, and care. * Develop and update user manuals or training materials as necessary. 4. Documentation & Reporting * Record all service activities, including maintenance schedules, repairs, and customer interactions. * Prepare detailed service reports and share findings with customers and internal teams. 5. Collaboration * Work closely with technical support, sales, and R&D teams, providing feedback on instrument performance. * Participate in product demonstrations and trade shows as needed. 6. Compliance * oneservice is an ISO9001:2015 certified organization, conforming to those procedures and standards. * Ensure all work adheres to company policies, customer requirements, and industry regulations. * Follow health and safety guidelines during all service activities. Qualifications: * Education: A Bachelor's degree or technical certification in Engineering, Electronics, Life Sciences, or comparable military or education/work experience. * Experience:  * At least 3 years of field service experience with molecular diagnostic or life science instrumentation. * Strong understanding of laboratory workflows and technologies, such as PCR or NGS. * Technical Skills:  * Proficiency in diagnosing and repairing complex instrumentation involving mechanical, electronic, and software systems. * Familiarity with Windows-based software and networking. * Soft Skills:  * Excellent communication and interpersonal skills for effective collaboration with customers and teams. * Strong organizational and time management abilities to handle multiple service requests. * Travel:  * Willingness to travel extensively (up to 75% overnight travel). * Valid driver’s license and passport for domestic and occasional international travel. Benefits: * Competitive salary and performance-based bonuses. * Comprehensive health, dental, and vision insurance. * 401(k) plan with company match. * Generous paid time off and holidays. * Opportunities for professional growth and career advancement. Why Join Us?  At oneservice, you will be part of a dynamic team dedicated to making a difference in healthcare and life sciences. We value innovation, commitment, and customer satisfaction, and we provide growth opportunities for our employees to help them excel in their careers.