One Day Doors & Closets of Detroit North

Compensation

Full Description

The Operations Manager / Lead Installer is responsible for overseeing day-to-day operational functions of the business, performing precise on-site measurements for custom installations, and leading installation teams in the field. This multi-faceted role ensures all installations are completed with precision and professionalism while managing the efficiency, quality, and productivity of warehouse and field operations. The ideal candidate is a motivated leader with carpentry or construction experience, strong logistical and customer service skills, and a passion for delivering top tier customer experiences. Key Responsibilities: Operations Management • Coordinate daily and weekly job scheduling. • Oversee warehouse inventory, shop production, and delivery logistics. • Track and improve efficiency metrics including install timelines, customer satisfaction, and material usage. • Maintain installation tools, vehicles, and equipment. • Implement and improve standard operating procedures (SOPs) across operations. • Support and troubleshoot customer service issues related to installations or scheduling. • Perform accurate and thorough in-home measurements for doors, closets, and storage systems using precision measuring tools and software. • Communicate with customers during the measurement process to answer questions and explain next steps. Key Responsibilities: Installation Leadership • Serve as the lead installer on job sites; install custom interior doors, closet systems and related products. • Ensure all installations are completed according to quality standards and timelines. • Train, mentor, and oversee installation crews and subcontractors. • Manage job preparation, safety, and customer interaction. • Communicate professionally and courteously with customers before, during, and after installation.