Onboard Systems Hoist & Winch

Compensation

Full Description

Description Signia Aerospace is a global, integrated provider of high-performance systems and specialized components for the aerospace industry. Signia designs, manufactures, and services a wide range of products, that include mission equipment, thermal management systems, engine technology, and propellers. The Signia brands are leaders in their respective markets and provide a compelling value proposition to both aerospace and defense OEMs and end-users. Onboard Systems Hoist & Winch, located in Anaheim, CA is one of the world’s leading providers of Search & Rescue (SAR) and Human External Cargo (HEC) advanced mission equipment for civil, commercial, and military helicopters. Position Overview The Account Manager oversees a portfolio of customers from quotation through order fulfillment, ensuring a seamless and efficient experience at every stage. This role takes a proactive approach to managing customer inquiries, coordinating production schedules, and resolving issues to meet delivery commitments. The position also serves as a key liaison between customers and internal teams, fostering strong relationships while driving operational excellence and customer satisfaction What You’ll Do Build and maintain customer relationships with focus on handling and resolving inquiries timely. Collaborate and communicate with individuals across all levels of the internal organization. Prepare and distribute quotes to customer base to support spares and MRO needs. Perform contract review on customer issued purchase orders for compliance and loading into ERP system. Maintain daily customer portal requirements to support account base. Prepare internal and external reports to support customer base as needed. Who You Are Bachelor’s degree with 5 years of experience in customer support/account management 10+ years of experience in customer account/customer support in Aerospace environment in lieu of degree Strong written and communication skills for effective interaction with internal and external customers Excellent organization and time management skills to support fast paced work environment High proficiency in MSO 365 Preferred experience with IFS ERP system Basic understanding of export regulations Results-driven professional who combines continuous learning with a commitment to exceptional customer service What’s In It for You Benefits package including medical, dental, vision, life, disability Paid time off and holidays 401(k) plan with employer contribution matching In addition to offering competitive wages and benefits, Onboard Systems also offers the opportunity to increase your future earnings tied to growth in company performance. We recognize employee contributions toward growing the business through our unique Growth Participation Unit program (GPU). GPUs are tied directly to company growth and reward all eligible employees with cash when the business grows over time. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status