ON & UP HOLDINGS LLC

Compensation

Full Description

Who We Are Headquartered in Oregon, Foureyes® is a remote-first company with 90+ employees in 21  states. We are privately owned and focused on the automotive vertical. Foureyes is the automotive data platform that makes the car-buying experience better for everyone. We bring scattered dealership data into one clean, connected foundation that’s easy to access and use so teams can move faster, collaborate more easily, and take action with confidence. We’re technologists, data-obsessed, and car-industry veterans who believe software should make people more successful. That means building tools our customers love to use and can easily see the value in. If this sounds like the kind of company you want to be a part of, there’s good news. We’re hiring for a Scaled Performance Manager.  The Position The Scaled Performance Manager supports Foureyes Connect customers through a one-to-many engagement model designed to deliver timely insights, education, and guidance at scale. This role focuses on proactive and reactive outreach, enabling customers to understand Connect data, adopt best practices, and drive performance improvements through standardized, scalable programs.   Scaled Performance Managers create and deliver content such as performance communications, enablement materials, and webinars, and respond to inbound customer needs across a broad audience. This role is ideal for someone with experience in scaled customer success or lifecycle programs who thrives in high-impact, repeatable engagement models. Responsibilities Scaled Customer Engagement & Enablement * Design and execute scaled outreach programs that support Connect customers through key lifecycle moments. * Create and deliver standardized performance communications, including email campaigns, in-product messaging, and educational content. * Host live and recorded webinars focused on Connect reporting, performance insights, and best practices. Performance Insights & Content Development * Translate common customer questions, usage patterns, and performance trends into scalable guidance and enablement resources. * Partner with Performance Managers and Solutions Engineering to ensure scaled content reflects real customer needs and product capabilities. * Develop repeatable frameworks, playbooks, and materials that reinforce activation usage and performance improvement. Reactive Support & Engagement Routing * Respond to inbound customer inquiries that fall within the scaled engagement model. * Identify when customers require higher-touch, 1:1 Performance Manager support and route accordingly. * Surface recurring themes, risks, or gaps to inform product improvements and performance strategy. Cross-Functional Collaboration * Work closely with Customer Success, Product, Marketing, and Enablement teams to align messaging and programs. * Ensure scaled communications are consistent with Connect strategy, lifecycle expectations, and customer outcomes. * Contribute to the evolution of Foureyes’ scaled customer engagement model. Job Qualifications Scaled Customer Success Experience * 4–7+ years in Customer Success, Account Management, Enablement, or similar roles, with direct experience in scaled or one-to-many engagement models. * Experience supporting large customer bases through programs such as lifecycle campaigns, webinars, or enablement initiatives. Communication & Content Strength * Strong written and verbal communication skills, with the ability to explain insights clearly and concisely. * Experience creating customer-facing content such as presentations, guides, webinar decks, or email communications. * Comfortable presenting to groups in live or virtual formats. Analytical & Operational Mindset * Ability to interpret product usage data and performance trends to inform scaled messaging. * Organized, detail-oriented, and comfortable managing multiple programs and timelines simultaneously. * Strong follow-through and bias for action. Technical & Industry Familiarity * Familiarity with SaaS platforms, analytics dashboards, and CRM systems. * Experience in automotive SaaS or dealership operations is a plus, but not required. Experience * 5–7+ years in Customer Success, Account Management, Enablement, or similar roles within SaaS, automotive SaaS, or adjacent technology environments. * 3+ years in roles supporting customers through scaled or one-to-many engagement models, such as lifecycle programs, proactive outreach, webinars, enablement, or customer education initiatives. Success in this role will be assessed by: * Adoption and engagement with scaled programs (communications, webinars, resources). * Reduction in repeat inbound questions through effective proactive education. * Positive customer feedback on clarity, usefulness, and timeliness of communications. * Effective identification and escalation of customers needing higher-touch support. * Contribution to consistent value delivery across a large Connect customer base. Location: This position is remote. We are hiring in the following states. OR, WA, CA, FL, ID, IA, KY, MD, MA, MI, MN, NV, NJ, OH, PA, TN, TX, AZ, IL, CO, and NH Compensation: $75,000 - $90,000 base, plus performance pay Why Foureyes? * Competitive salary and health benefits for eligible full time employees. * Additional benefits including 401k matching, and a subsidy for internet or cell phone. * Generous PTO days, in addition to paid holidays that incorporate two days to honor and celebrate your heritage, culture, or traditions that matter most to you-- just tell us when! * Half Day Summer Fridays!  * A company actively working to dismantle bias in our hiring practices, foster cultural inclusivity, and continuously examine policies and practices to ensure equity. We recognize and believe that diversity, equity, and inclusion constantly make us better.  * A fast-paced, team-driven culture that helps you grow your career with learning opportunities, autonomy and ownership, and chances to succeed (or fail-- hey, we’ve all learned through failure). Diversity, Equity & Inclusion At Foureyes, we believe your ability to build, think creatively, and solve problems is best accessed when you have the freedom to be yourself. Inclusion is not a nice-to-have; it is a must-have. The bedrock of an inclusive culture is our ability to celebrate and harness the unique perspectives our diversity provides in the building process. While an org structure exists to provide clarity around how ideas get communicated, we are all equal as coworkers, and we are committed to careful and continued introspection around how to best be an equitable, fair, and inclusive workplace that celebrates you for being you. Equal Opportunity As an Equal Opportunity Employer, Foureyes is dedicated to providing a diverse and inclusive workplace, which includes unbiased recruiting, hiring, and employment practices. Applicants and employees are treated with respect, and provided opportunities – free of discrimination of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital or parenting status. Sponsorship Foureyes is not currently sponsoring work visas for this role. Authorization to work in the U.S. is required to be considered.