OmniCare365

Compensation

Full Description

About Us Our OmniCare365 family is growing! We are looking for compassionate individuals who want to begin or further their career in a contact center environment. If you are looking for a career with a company that is based on a genuine People First mentality, lives by extraordinary core values, and offers opportunities for growth and advancement, you have found it! OmniCare365 is a trusted outsource customer care company with an authentic people first mentality. We pride ourselves on aligning with our Clients to provide exceptional brand value with customers through every experience. Benefits offered • Paid Time Off • Dental, medical, vision, life insurance Applicants are required to complete a pre-employment criminal background & employment screening and 9-panel drug screening. Position Summary The purpose of this role is to provide exceptional support to customers purchasing or requiring assistance with their insurance purchases. Job Components and Primary Responsibilities: · Assist customers with travel insurance quotes, purchases, and policy inquiries within the scope of a limited lines license. · Explain coverage options, benefits, exclusions, and policy terms clearly and accurately. · Support customers in policy activation, modifications, renewals, or cancellations according to company procedures. · Provide guidance on claim submission processes and required documentation. · Deliver empathetic, patient, and professional service to every customer. Call Types: - Explain coverage options - Resolve or escalate customer issues - Billing concerns - Service complaints - Policy cancellations - Claim submissions - Processing of Refunds Qualifications • **Applicants must currently hold a valid Limited Line Travel Insurance License in the state of employment. Representatives in this position will proactively engage customers to ensure 100% satisfaction. Education and Experience High school diploma or GED is acceptable. · 2+ years in a Customer Service environment or equivalent customer service skills and experience · 1 year Experience Limited Line Travel Insurance environment preferred Knowledge, Skills, and Abilities · Demonstrated ability to display empathy and compassion throughout every interaction. · Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner and delivering on commitments). · Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs. · Ability to overcome objections. · Ability to utilize multiple systems/platforms while on a call with a member – strong computer skills and technical aptitude. · Proficient problem-solving approach to quickly assess current state and formulate recommendations. · Flexibility to customize approach to meet all types of member communication styles and personalities. · Excellent conflict management skills including: · Professionally and adeptly resolve issues while under stress · Diffuse conflict and customer distress · Demonstrate personal resilience · Strong verbal and written communication skills. Solid time management skills. · Strong attention to detail. · Bi-lingual candidates desired (English/Spanish). Physical Requirements and Work Environment · Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer. Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed. Ability to provide a workspace free of distractions during training and work schedule. • **Advocates are required to be on camera 100% of the time and have 100% attendance during training. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. OmniCare365 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. OmniCare365 is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact Human Resources at 580-262-4350 ext. 200. Job Type: Full-time Pay: From $25.00 per hour Benefits: • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Application Question(s): • Do you consent to receive text messages from OmniCare365? • Do you AGREE that you will be able to (1) Follow strict attendance guidelines during the training program, (2) Attend training with a web-cam on at all times, and (3) Have an available workspace with no interruptions? Education: • High school or equivalent (Required) Experience: • Call center: 1 year (Preferred) • Limited Line Travel Insurance: 1 year (Preferred) Work Location: Remote