Office Depot

Compensation

Full Description

VEYER is looking for a strategic and analytical Senior Manager to lead initiatives that enhance customer operations and experience. This role will focus on optimizing service delivery, improving operational processes, and driving customer satisfaction through data-driven insights and cross-functional collaboration. This role will be the primary technology systems and process builder in support of Client Operations. The ideal candidate brings a strong background in systems thinking, process automation, and customer-centric problem solving. Primary Responsibilities: Operational Improvement & Process Optimization: Lead initiatives to reduce customer friction and improve service reliability. Identify and resolve gaps in customer-facing processes (order fulfillment, forecasting, billing, SLA performance). Design and implement scalable solutions for enhanced operational efficiency and client experience. Cross-Functional Collaboration & Tool Development: Partner with sales, technology, analytics, and customer support teams to design and implement scalable solutions, tools, and dashboards that enhance visibility and decision-making. Customer Experience Strategy: Own the roadmap for customer operations systems and features, ensuring alignment with sales objectives, seasonal needs, and strategic business priorities. Incident Management & Continuous Improvement: Develop and maintain incident response processes for uptime and rapid issue resolution. Use data modeling and root cause analysis to drive cost-efficiency and service quality. Education and Experience: Level of Formal Education: Bachelor's degree or equivalent experience Area of Study: Industrial Engineering, Supply Chain Management, Data Analytics, Business Administration, or a related field Minimum Years of Experience: 7 Type of Experience: Experience in customer operations, process improvement, or analytics. Proven success in leading cross-functional initiatives that improve customer experience and operational performance. Strong technical skills: SQL, Tableau, Python, Alteryx, Jira, Confluence, Snowflake, Databricks. Experience with customer operations platforms, WMS, and transportation management systems (TMS). Excellent communication, leadership, and stakeholder management skills Technical Competencies & Information Systems: Transportation management systems (TMS), warehouse management systems (WMS), and supply chain operations. Strong technical skills: SQL, Tableau, Python, Alteryx, Jira, Confluence, Snowflake, Databricks Skills & Abilities: Excellent communication and interpersonal skills, with the ability to build strong client relationships. Proven ability to manage multiple projects simultaneously and meet deadlines. Analytical mindset with problem-solving skills and attention to detail. Personal Attributes & Other/Preferred: Experience supporting high-volume consumer brands or e-commerce operations. Strategic thinker with a hands-on approach to execution. Results-oriented with a focus on driving measurable outcomes. Collaborative team player who thrives in a cross-functional environment. Innovative mindset with a passion for staying ahead of marketing trends and technologies It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button. How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.