Octapharma Plasma, Inc.

Compensation

Full Description

Want to Expand your career-development potential, your ability to help donors and patients, and your access to professional opportunities? We’re growing fast. [You can, too!] There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you’re someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a: Director, Operations Design and Analytics. This is What You’ll Do • Set the operating vision and priorities for the department and align with other partner areas. • Own KPI definitions, data governance, and forecasting models for capacity, demand, and staffing risk, including early warning indicators for performance risk and SOP non adoption. • Lead the center tiering methodology; refresh tier placement, size opportunities, and establish targets and timelines tied to business outcomes. • Direct root cause analysis and develop standardized playbooks, SOP inputs, and clear acceptance criteria for each deployment. • Produce operating content and change plans (audience, messages, timelines, adoption checkpoints) that enable consistent execution. • Govern the Operations SharePoint, templates, dashboards, and best practice libraries in partnership with Data Engineering/IT. • Run the performance governance rhythm, monthly performance checks and quarterly reviews, and track benefits Time Impact & Lost Time (TILT)/ROI, risks, and dependencies. • Build and lead a high performing team; set objectives, coach talent, manage budget, and develop succession for critical roles. • Partners with the Deployment & Support team to ensure solution feasibility, readiness, and field capacity; incorporate field feedback to refine tools and guidance. • Perform other duties as assigned. This is What it Takes • Bachelor’s degree in Business Management, Operations Management, Information Systems, Analytics, or a related field; a Master’s degree is preferred. • In Lieu of a Bachelor’s degree, a minimum of eight (8) years of progressive experience in operations strategy, analytics, or performance management, including three (3) or more years leading a multidisciplinary team and implementing enterprise strategies • Lean, Six Sigma, or equivalent certification preferred. • Proficiency with modern analytics and visualization tools (e.g., Power BI) and working knowledge of SharePoint, Smartsheet, and Microsoft 365. • Advanced forecasting, modeling, and statistical analysis capabilities; ability to translate complex analyses into clear operating guidance. • Strong executive communication and presentation skills; adept at creating board ready materials and performance dashboards. • Change leadership skills in matrixed environments; able to set direction, secure alignment, and drive adoption at scale. • Skilled in program governance, including benefit tracking (TILT/ROI), risk management, and dependency planning. • Advanced knowledge with SOP design, standardized work, and best practice library management in regulated environments. • Knowledgeable in data quality and data governance; skilled in establishing KPI definitions and data controls