O’Connor Estates

Compensation

Full Description

Are you a systems-driven leader who thrives on creating order that drives growth? O’Connor Estates — a boutique real estate firm co-founded by sisters Claire and Sam O’Connor, which closed nearly $40M in 2024 with its signature “vibe flipping” specialty, as featured in HousingWire — is seeking a Director of Operations to lead the next chapter of our business. This is a career-defining opportunity for a polished, experienced residential real estate operations expert with an active CA license, who thrives in a high-performance, design-forward environment and excels at delivering exceptional experiences for both the team and discerning clientele. The Details • Salary: $120,000 - $150,000 in addition to a team performance bonus • Benefits: Paid vacation, holidays, and sick leave. Contribution toward medical benefits. • Hours: Full-time, M-F (9-6) with some flexibility from time to time in the evenings and occasional weekends for emergencies. • Location: Santa Monica, CA. You live within a 40-minute commute of Santa Monica, CA. You have daily access to a personal vehicle that you can drive for work-related tasks. You have a driver’s license and you carry insurance. Compensation: $120,000 - $150,000 yearly Responsibilities: The Opportunity As Director of Operations, you’ll be the guiding hand behind O’Connor Estates’ high-performing team. You’ll implement systems and processes that keep the business efficient, accountable, and client-focused. From SOPs and project management tools to overseeing listings, transactions, and team performance, you’ll ensure every detail — and every client experience — is handled with concierge-level care. You’ll also serve as a trusted executive partner to Claire and Sam, keeping them prepared and focused on high-level business growth. Your leadership will directly shape client experiences, team culture, and the trajectory of our brand. What You’ll Do • Build and manage systems & SOPs: Streamline processes across listings, transactions, client follow-up, and team communication. • Implement project management tools: Keep deals, initiatives, and team goals on track. • Provide executive support: Manage inboxes, calendars, and prep for listing appointments. • Manage deal flow: Take ownership of transactions from start to finish — drafting contracts, coordinating with stagers and photographers, overseeing renovation and development projects, preparing inspection resolutions and offer sheets, and tracking invoices to ensure projects stay on budget. Collaborate with the marketing team to ensure all campaigns, listings, and events are strategically timed and aligned. • Manage the CRM: Ensure data integrity, agent adoption, and consistent client follow-up. • Drive team accountability: Support a small, curated team of tenured agents, holding them accountable for following up on leads, using the CRM effectively, executing outreach, business plans, and production goals — while upholding O’Connor Estates’ high-performance culture. • Plan memorable events: From creative, show-stopping open houses to client appreciation gatherings and personalized gifts, you’ll help create elevated, fun, high-touch experiences. You will also champion our efforts in expanding community partnerships. • Be the first point of contact for clients: Deliver concierge-level service that is seamless, professional, and personalized. Qualifications: We Know You You’re a polished, proactive leader and problem solver who keeps operations running smoothly while empowering others to shine. You communicate clearly, anticipate needs before they arise, and thrive on helping a cohesive, high-performing team deliver exceptional experiences. Friendly, positive, and discreet, you excel at coaching agents, managing complex transactions, and ensuring every client interaction is flawless. How To Qualify • 3+ years of experience supporting another agent or team with business operations, oversight of marketing, leading other administrators, holding agents accountable, and an active CA real estate license. • Tech Savvy - You have experience with multiple CRMs, project management software, AI, keeping websites up to date, Canva, Google Suite, Microsoft Suite, and fundamental estate-specific tools. • A valid Real Estate License is required for this job Candidates who reach out to us directly may be removed from consideration. We appreciate your enthusiasm, but no calls or emails, please! Please apply directly. If you seem like a good fit for the job, you’ll hear from our recruiters about the next steps! About Company Why O’Connor Estates O’Connor Estates is a boutique, family-founded real estate firm where passion, professionalism, and collaboration meet. Our small, high-performing team moves fast, works closely together, and thrives on delivering exceptional experiences to clients. We help buyers and sellers navigate some of Los Angeles’ most unique, design-forward, and high-end properties — making every interaction seamless, thoughtful, and personalized. We share office space with a construction company in Santa Monica, creating a rare synergy between design, renovation, and real estate expertise. Here, your leadership, creativity, and operational skills won’t just keep things running — they’ll help shape the way we deliver world-class service and continue to stand out in LA’s luxury market.