Ochsner Health System

Compensation

Full Description

Job Title: Patient Access Representative - Full time - Chabert Emergency Department - Seven days on/Seven days off (Day Shift) - Rotating weekends Company Overview: Ochsner Health System has been a cornerstone of healthcare since 1942, dedicated to serving, healing, leading, educating, and innovating in the medical field. With a strong commitment to patient care and community health, Ochsner continues to grow and evolve, driven by the passion and dedication of its employees. Role Overview: As a Patient Access Representative in the Chabert Emergency Department, you will be the first point of contact for patients, ensuring a smooth and welcoming experience. Your role is vital in managing patient information, facilitating access to care, and supporting the emergency department's operational efficiency. What You'll Do: - You will greet and register patients promptly and courteously. - You will verify patient insurance and demographic information accurately. - You will collect co-pays and other payments as required. - You will coordinate with clinical staff to ensure timely patient flow. - You will maintain confidentiality and comply with HIPAA regulations. - You will handle patient inquiries and provide excellent customer service. - You will assist in resolving registration and billing issues. - You will support the emergency department team during peak times and emergencies. What You Bring: - Minimum of 1-2 years experience in patient registration or healthcare customer service. - Strong knowledge of medical terminology and insurance verification processes. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced, high-pressure environment. - Proficiency with electronic health records (EHR) systems. - High school diploma or equivalent; additional healthcare certification is a plus. Bonus Points If You Have: - Experience working in an emergency department or urgent care setting. - Bilingual skills, especially in Spanish. - Familiarity with Ochsner Health System policies and procedures. - Certification in patient access or healthcare administration. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer employee wellness programs and resources. Ready to Apply? Please submit your application through the Ochsner Health System careers portal or contact our HR department for more information. Join us in making a difference in patient care every day!