Ochsner Health System

Compensation

Full Description

Job Title: Patient Access Representative - Full time - Chabert Emergency Department - Seven days on/Seven days off (Day Shift) - Rotating weekends Company Overview: Ochsner Health System has been a cornerstone of healthcare since 1942, dedicated to serving, healing, leading, educating, and innovating in the medical field. With a strong commitment to patient care and community health, Ochsner continues to grow and evolve, driven by the passion and dedication of its employees. Role Overview: As a Patient Access Representative in the Chabert Emergency Department, you will be the first point of contact for patients, ensuring a smooth and compassionate registration process. Your role is vital in facilitating patient access to emergency services while maintaining accuracy and confidentiality. What You'll Do: - You will greet and register patients efficiently and courteously in the emergency department. - You will verify patient information and insurance details to ensure accurate billing. - You will manage patient records and maintain confidentiality in compliance with HIPAA regulations. - You will assist patients and families with questions regarding their visit and hospital services. - You will coordinate with clinical staff to facilitate patient flow and reduce wait times. - You will handle phone inquiries and schedule follow-up appointments as needed. - You will document all patient interactions accurately in the hospital information system. - You will participate in ongoing training to stay current with hospital policies and procedures. What You Bring: - Minimum of 2 years experience in patient registration or healthcare customer service. - Proficiency with electronic health records (EHR) systems and Microsoft Office. - Strong communication and interpersonal skills to interact effectively with patients and staff. - Ability to handle sensitive information with discretion and maintain patient confidentiality. - Detail-oriented with excellent organizational skills. - Ability to work a rotating weekend schedule and adapt to a seven days on/seven days off shift pattern. Bonus Points If You Have: - Experience working in an emergency department or fast-paced healthcare environment. - Knowledge of medical terminology and insurance verification processes. - Bilingual skills, especially in Spanish or French. - Certification in patient access or healthcare administration. What We Offer: - We offer competitive salary and comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay to support work-life balance. - We offer opportunities for professional development and continuing education. - We offer a supportive and inclusive work environment committed to employee well-being. - We offer employee wellness programs and access to on-site resources. Ready to Apply? Please submit your application through the Ochsner Health System careers portal with your resume and cover letter. We look forward to welcoming you to our dedicated team committed to exceptional patient care.