Ochsner Health System

Compensation

Full Description

Job Title: Patient Access Representative - Full time - Chabert Emergency Department - Seven days on/Seven days off (Day Shift) - Rotating weekends Company Overview: Ochsner Health System has been a cornerstone of healthcare since 1942, dedicated to serving, healing, leading, educating, and innovating in the medical field. With a strong commitment to patient care and community health, Ochsner continues to grow and evolve, driven by the passion and dedication of its employees. Role Overview: As a Patient Access Representative in the Chabert Emergency Department, you will be the first point of contact for patients, ensuring a smooth and welcoming experience. Your role is vital in managing patient information, facilitating access to care, and supporting the emergency department's operational efficiency. What You'll Do: - You will greet and register patients promptly and courteously. - You will verify patient insurance and demographic information accurately. - You will collect co-pays and other payments as required. - You will maintain patient confidentiality and comply with HIPAA regulations. - You will coordinate with clinical staff to ensure timely patient flow. - You will handle patient inquiries and provide clear information about services. - You will update and maintain accurate patient records in the system. - You will assist with scheduling follow-up appointments as needed. What You Bring: - Minimum of 2 years experience in patient registration or healthcare customer service. - Proficiency with electronic health records (EHR) systems. - Strong communication and interpersonal skills. - Ability to work a rotating weekend schedule and seven days on/seven days off shifts. - Detail-oriented with excellent organizational skills. - Knowledge of insurance verification and billing processes. Bonus Points If You Have: - Experience working in an emergency department setting. - Bilingual abilities, especially in Spanish. - Certification in Medical Terminology or Patient Access. - Familiarity with Ochsner Health System policies and procedures. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer employee wellness programs and resources. Ready to Apply? Please submit your application through the Ochsner Health System careers portal or send your resume and cover letter to the provided contact email. We look forward to welcoming you to our team!