Ochsner Health System

Compensation

Full Description

Job Title: Patient Access Representative - Full time - Chabert Emergency Department - Seven days on/Seven days off (Day Shift) - Rotating weekends Company Overview: Ochsner Health System has been a cornerstone of healthcare since 1942, dedicated to serving, healing, leading, educating, and innovating in the medical field. With a strong commitment to patient care and community health, Ochsner continues to grow and evolve, driven by the passion and dedication of its employees. Role Overview: As a Patient Access Representative in the Chabert Emergency Department, you will be the first point of contact for patients, ensuring a smooth and compassionate intake process. Your role is vital in facilitating patient access to emergency services while maintaining accuracy and efficiency in registration and insurance verification. What You'll Do: - You will greet and register patients promptly and courteously in the emergency department. - You will verify patient insurance information and eligibility to ensure proper billing. - You will collect and document patient demographic and medical information accurately. - You will coordinate with clinical staff to facilitate patient flow and care delivery. - You will handle patient inquiries and provide clear information about hospital services. - You will maintain confidentiality and comply with HIPAA regulations at all times. - You will assist in resolving registration and billing issues as they arise. - You will support the emergency department team during peak times and special situations. What You Bring: - Minimum of 2 years experience in patient registration or healthcare customer service. - Strong knowledge of medical terminology and insurance processes. - Excellent communication and interpersonal skills to interact with diverse patient populations. - Proficiency with electronic health records (EHR) systems and data entry. - Ability to work a rotating weekend schedule and adapt to a fast-paced environment. Bonus Points If You Have: - Experience working in an emergency department or acute care setting. - Certification in Patient Access or Medical Billing. - Bilingual skills, especially in Spanish or French. - Familiarity with Ochsner Health System policies and procedures. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional development and continuing education. - We offer a supportive and inclusive work environment. - We offer employee wellness programs and work-life balance initiatives. - We offer paid time off and retirement savings plans. Ready to Apply? Please submit your application through the Ochsner Health System careers portal or send your resume and cover letter to the HR department email provided on our website. We look forward to welcoming you to our team!