Ochsner Health System

Compensation

Full Description

Job Title: Patient Access Representative - Full time - Chabert Emergency Department - Seven days on/Seven days off (Day Shift) - Rotating weekends Company Overview: Ochsner Health System has been a trusted healthcare provider since 1942, dedicated to serving the community with compassion and excellence. We are committed to healing, leading, educating, and innovating to improve patient outcomes and healthcare experiences. Role Overview: As a Patient Access Representative in the Chabert Emergency Department, you will be the first point of contact for patients, ensuring a smooth and welcoming registration process. Your role is vital in facilitating patient access to emergency care while maintaining accuracy and confidentiality. What You'll Do: - You will greet and register patients efficiently and courteously in the emergency department. - You will verify patient information and insurance details to ensure accurate records. - You will assist patients and families with questions regarding registration and hospital policies. - You will coordinate with clinical and administrative staff to facilitate patient flow. - You will maintain confidentiality and comply with HIPAA regulations at all times. - You will manage data entry and update patient records in the hospital information system. - You will handle multiple tasks in a fast-paced environment while maintaining professionalism. - You will participate in training and development activities to enhance your skills. What You Bring: - Minimum of 2 years experience in patient registration or healthcare customer service. - Proficiency with electronic health records (EHR) and hospital information systems. - Strong communication and interpersonal skills to interact effectively with patients and staff. - Ability to multitask and work efficiently under pressure. - Knowledge of medical terminology and insurance verification processes. - Commitment to maintaining patient confidentiality and data security. Bonus Points If You Have: - Experience working in an emergency department or acute care setting. - Bilingual skills, especially in Spanish or French. - Certification in Medical Administration or Patient Access. - Familiarity with HIPAA compliance and healthcare regulations. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional growth and continuing education. - We offer a supportive and inclusive work environment. - We offer flexible scheduling with a seven days on/seven days off rotation. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? Please submit your application through the Ochsner Health System careers portal or email your resume and cover letter to recruitment@ochsner.org. We look forward to welcoming you to our team!