Ochsner Health System

Compensation

Full Description

Job Title: Patient Access Representative - Full time - Chabert Emergency Department - Seven days on/Seven days off (Day Shift) - Rotating weekends Company Overview: Ochsner Health System has been a cornerstone of healthcare since 1942, dedicated to serving, healing, leading, educating, and innovating in the medical field. With a strong commitment to patient care and community health, Ochsner continues to grow and evolve, driven by the passion and dedication of its employees. Role Overview: As a Patient Access Representative in the Chabert Emergency Department, you will be the first point of contact for patients, ensuring a smooth and compassionate registration process. Your role is vital in facilitating patient access to emergency care while maintaining accuracy and efficiency in data collection. What You'll Do: - You will greet and register patients promptly and courteously in the emergency department. - You will verify patient information and insurance details to ensure accurate records. - You will collect necessary documentation and assist patients with forms and questions. - You will coordinate with clinical staff to support patient flow and care delivery. - You will maintain confidentiality and comply with healthcare regulations and policies. - You will handle patient inquiries and resolve access-related issues professionally. - You will update and manage patient records in the electronic health system. - You will participate in training and development to stay current with procedures and technology. What You Bring: - Minimum of 1-2 years experience in patient registration or healthcare customer service. - Strong knowledge of medical terminology and insurance verification processes. - Excellent communication and interpersonal skills to interact with diverse patient populations. - Proficiency with electronic health record (EHR) systems and data entry accuracy. - Ability to work a rotating schedule including weekends and seven days on/seven days off shifts. Bonus Points If You Have: - Experience working in an emergency department or fast-paced healthcare environment. - Bilingual skills, especially in Spanish or French, to assist a broader patient base. - Certification in patient access or healthcare administration. - Familiarity with Ochsner Health System policies and procedures. What We Offer: - We offer competitive salary and comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and flexible scheduling to support work-life balance. - We offer opportunities for professional growth and continuing education. - We offer a supportive and inclusive work environment committed to employee well-being. - We offer employee wellness programs and access to cutting-edge healthcare technology. Ready to Apply? Please submit your application through the Ochsner Health System careers portal or send your resume and cover letter to the provided contact email. We look forward to welcoming you to our dedicated team committed to exceptional patient care.