Oceania Cruises

Compensation

Full Description

JOB SUMMARY Responsible for selling Oceania (OCI) products directly to consumers by cultivating and maintaining customer relationships. This includes initiating calls to customers, building rapport, recommending modifications to products & services, promoting customer retention, driving direct sales, and ensuring an overall superior customer service experience with OCI. DUTIES & RESPONSIBILITIES • Promote sales to direct consumers by initiating calls. Use Regent Live and SF Campaigns to act on leads and/or prospects in order to identify travel needs, present and/or explain OCI cruise products, and make travel recommendations. • Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, and identifying and meeting customer needs and expectations. This includes meeting customer retention goals and following up with consumers, as necessary, in order to close sales and meet or exceed revenue goals. • Build and maintain effective relationships with new and existing consumers. Maintain consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell OCI products based on client travel history. • Acquire in depth industry and OCI company knowledge in order to articulate cruise product features, benefits, pricing, and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities. • Attend and actively participate in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers. • Participate in department approved mass e-mail campaigns targeting specific guests' profiles. • Perform other job-related functions as assigned. QUALIFICATIONS DEGREE TYPE: High School Diploma FIELD(S) OF STUDY: Bachelor's degree in Marketing, Business Administration or related field of study preferred. EXPERIENCE • Minimum one year sales experience; cruise sales a plus. • Familiarity with global luxurious travel destinations preferred, but not required. • Bilingual - German COMPETENCIES/SKILLS • Strong verbal communication skills needed to effectively communicate with internal and external customers. This includes a professional telephone etiquette. • Demonstrated knowledge of Microsoft Office Suite applications. • Ability to promptly learn and maintain up-to-date knowledge of Regent Seven Seas Cruise products and services. • Ability to work well and maintain a professional composure while working in high-pressure situations, displaying efficient multitasking abilities. • Possess a strong drive and high energy to reach specified sales goals. • Experience with travel reservations systems preferred. • Knowledge of CRM product Salesforce.com a plus. To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.