Oakland Community Health Network

Compensation

Full Description

Job Summary The Crisis Residential Unit (CRU) Director provides overall leadership, operational oversight, and clinical guidance for the 16 bed Crisis Residential Unit located at the Resource and Crisis Center. This role ensures that the program delivers safe, high‑quality, person‑centered crisis stabilization services in alignment with organizational standards, state licensing requirements, and evidence‑based practices. The Director oversees daily operations, supervises multidisciplinary staff, manages program performance, and ensures that service delivery supports recovery, promotes safety, and meets the needs of individuals experiencing a behavioral health crisis. The CRU Director serves as a key liaison with internal leadership, community partners, and regulatory entities to maintain program excellence and respond effectively to emerging needs. This position will have on-call responsibilities. Essential Functions • Oversee daily, 24-hour operations of the 16 bed Crisis Residential Unit and ensure compliance with licensing, safety, and agency standards. • Coordinate 24-hour operations, including ensuring adequate staff coverage • Provide clinical oversight to support effective crisis stabilization, treatment planning, and safe transitions. • Participate in the hiring of new staff members to fill vacancies. • Supervise, train, and support multidisciplinary staff, ensuring their duties are being performed per their job description. • Develop and lead training to address barriers and gaps in knowledge, and to ensure staff stay up to date with new information and policy updates. • Provide annual staff evaluations and ensure staff compliance with all organizational training/certifications. • Ensure the daily active treatment occurs per the posted schedule, and barriers to completion are addressed with staff. • Assist in evaluating client’s general medical and mental health status, providing emergency assessment as needed. • Monitor program performance, documentation quality, and improvement needs, auditing and reporting on findings as required by leadership. • Coordinate with internal departments, community partners, and referral sources to promote crisis residential offerings, and engage in mutual partnerships for client outpatient supports post discharge. • Address operational issues, high‑risk situations, and after-hours needs as required. • Maintain cleanliness of the facility, and oversee the inventory of supplies • Ensure staff document appropriately within the EHR and audit their work accordingly to ensure accuracy. • Provide direct services to clients as required to maintain regulatory requirements. • Perform additional duties as assigned by leadership Job Requirements and Qualifications Education: Master’s degree in Social Work, Counseling, or Psychology, with full licensure required. Training Requirements (licenses, programs, or certificates): • BLS • Recipient Right’s • De-escalation training • Completion of agency-specific onboarding and crisis intervention training • Ongoing professional development in trauma-informed care and recovery coaching Experience Requirements: • Minimum of five years of leadership experience. • Minimum of five years of experience working in a crisis environment. Preferred Experience: • Experience in working with Electronic Health Record systems • Experience in customer service • Experience in crisis de-escalation • Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities • Experience working with children with serious emotional disturbance • Background in recovery-oriented or trauma-informed care environments Job Specific Competencies/Skills: • Interpersonal Skills • Strong Organizational Skills • De-escalation and conflict resolution • Clinical knowledge of mental health and suicide prevention • Strong time management • Ability to promote a teamwork mentality with staff to increase staff retention and morale • Ability to remain calm and supportive in high-stress situations • Flexibility to adapt to evolving needs and schedules • High emotional intelligence and empathy • Strong critical thinking and decision-making abilities Knowledge Requirements: • HIPPA • Microsoft 365 • Recipient Right’s • Mental Health Code • Medicaid Manual Oakland Community Health Network’s Core Competencies: • Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust) • Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus) • Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning) • Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards) • Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication) Additional Information (Travel required, physical requirements, on-call schedules, etc.): Must be available for meetings and events which may occur outside of standard office hours. • Work performed primarily in a crisis center environment. • The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees’ differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.