via Jazzhr
$Not specified
Provide technical support and troubleshoot complex enterprise IT issues across multiple platforms.
Experience in technical support, escalation management, and cross-functional collaboration in IT environments.
Technical Product Manager Location: Remote Reports to: VP of Product The Role We are seeking a highly collaborative, technically fluent Technical Product Manager who thrives operating both strategically and in the weeds. This is a player/coach role for someone who can help define long-term product direction while actively driving day-to-day execution across engineering, implementation, and client delivery teams. You will work closely with the VP of Product to shape product strategy, roadmap, and platform evolution. You will also serve as a critical bridge between client-facing teams and development - ensuring that customer needs translate into scalable, high-quality product capabilities. This role requires someone who champions user experience, understands complex recruiting workflows, and is comfortable working across React-based front-end applications, Ruby-based back-end systems, AI initiatives, and integration-heavy environments. Key Responsibilities Product Strategy & Direction Partner with the VP of Product to define and refine product vision, roadmap, and strategic priorities Translate business objectives and customer needs into actionable product initiatives Balance innovation, scalability, and operational excellence in roadmap planning Define clear product outcomes and measurable success metrics (KPIs, adoption, engagement, performance, revenue impact) Product Execution & Delivery Own the end-to-end product lifecycle from discovery and requirements through release and iteration Write detailed product requirements documents (PRDs), user stories, and acceptance criteria Manage and prioritize the product backlog, balancing new feature development, client-driven enhancements, and technical debt Partner closely with engineering teams to clarify scope, remove blockers, and ensure on-time delivery Participate actively in sprint planning, grooming sessions, stand-ups, and retrospectives Participate in release testing, QA validation, and post-release monitoring to ensure product quality Support release management for updates, enhancements, and new feature rollouts User Experience Leadership Champion intuitive, efficient, and scalable user experiences across the platform Collaborate with design and engineering to refine workflows and reduce friction Advocate for usability best practices within recruiting and CRM workflows Use customer feedback, data, and usage analytics to inform UX improvements Technical & Platform Collaboration Work closely with development teams across React (front-end) and Ruby (back-end) environments Contribute to API and integration strategy, including third-party systems Help prioritize and address technical debt while maintaining development velocity Understand system architecture well enough to make informed trade-off decisions Cross-Functional Partnership Serve as the primary product liaison to Client Delivery and Implementation teams Translate real-world client implementation challenges into scalable product improvements Support complex integration projects and enterprise client requirements Align stakeholders across Product, Engineering, Sales, and Customer Success Required Qualifications 5+ years of product management experience in a SaaS or technology environment Experience in recruitment technology, HR tech, ATS, CRM, or talent acquisition platforms strongly preferred Experience working on products built with React and Ruby preferred Experience with AI/ML-enabled features or automation initiatives preferred Strong background in integrations and APIs Proven experience managing product backlogs and agile development processes Experience defining and tracking product KPIs and success metrics Skills & Competencies Player/coach mentality — comfortable setting strategy while actively executing Strong technical fluency; able to engage deeply with engineers on implementation details Data-driven decision maker with a focus on measurable outcomes Exceptional collaboration and communication skills Strong prioritization and stakeholder management abilities Customer-obsessed with a strong user experience mindset Comfortable operating in fast-moving, evolving environments
This job posting was last updated on 2/27/2026