via Zoho
$70K - 120K a year
Provide technical support and troubleshoot complex enterprise IT issues across multiple platforms.
Experience in technical support, escalation management, and cross-functional collaboration in IT environments.
This is a remote position. The contractor will be responsible for: - Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution. - Work with product teams to ensure process requirements are reflected in the design and architecture of new tools. - Conducting an end-to-end review of selected business processes across designated departments or functional areas. - Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities. - Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies. - Designing optimized "To-Be" workflows and transition plans. - Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality. - Establishing metrics to track improvements and ROI. - Facilitating working sessions, process mapping workshops, and training as needed. - Collaborating with IT and operations teams to align process improvement plans with system capabilities. - Supporting the development of implementation roadmaps and change management strategies. II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 8 Required Process engineering, operations optimization, or business process improvement 5 Required Evaluating current state processes and optimizing processes 1 Required Specifying software system requirements to design improved solutions 1 Required Six Sigma Black Belt certification 1 Required Proven track record of leading process transformation initiatives in large organizations 1 Required Proficiency in process modeling tools (e.g., Visio etc.) 1 Required Strong facilitation, communication, and stakeholder management skills 1 Required Experience with operational metrics, workflow optimization, and cross-functional team collaboration 1 Preferred Experience in regulated or government environments 1 Preferred Familiarity with process automation or low-code tools 1 Preferred Lean certification
This job posting was last updated on 2/20/2026