NTT DATA Romania SA

Compensation

Full Description

Who we are   We’re a team of passionate experts driving digital transformation through collaboration, innovation, and a deep focus on customer experience. Working across complex programmes, we deliver smart, scalable solutions that create real value and lasting impact.   What you'll be doing   Work closely with senior business & technical stakeholders to define E2E scope and produce the Product, Proposition, Customer Experience & Enterprise requirements Work closely with senior business & technical stakeholders to define customer & technical data migration strategies Challenge Business & Technical stakeholders & expectation to pivot towards a Salesforce OOTB model in asks varing from small change to large strategic programmes Ensure strategic programme backlogs & phasing aligns with cross portfolio expectation & delivers optimal value to not only your own programme of work Ensure business asks provide value and delivers a complete customer experience by relentlessly seeking to understand the needs and pains of the customer and business (Analysing data to justify value-based decision) Build strong, collaborative working relationships with all includes from Senior Technology & Business leadership through to technical & operational staff Ensure integrity of the solution scope throughout the delivery lifecycle Own initiative E2E scope outputs to leadership teams highlighting business value and potential challenges or constraints that might impact the business case. Champion E2E scope and be seen as the 'Go to Person’.   What you'll bring along   Bachelor’s degree or equivalent in Computer Science, Data Engineering, Information Systems, Mathematics, or a related quantitative field. Minimum 5-10 years of experience as a lead or senior analyst within a telecommunications environment Strong track record of presenting end-to-end solution scopes to senior business and technical stakeholders Demonstrated experience across multiple channels, including Direct, Digital, and API integrations In-depth knowledge of Salesforce products, particularly Communications, Service, Sales, Experience, and Marketing Cloud Proven success in leading large-scale CRM transformations to SaaS models, while adhering to COTS principles and managing data migration strategies Experience managing complex programme dependencies across internal and external business and technical teams Expertise in leveraging the Salesforce ecosystem and out-of-the-box integrations to meet strategic objectives Ability to decompose and manage large, multi-phased programmes from initiation through delivery, providing continuous support to both technical and business teams Hands-on experience across all delivery phases, including technical and customer trials, go-live, and post-launch support Excellent command of both spoken and written English.