NTT DATA North America

Compensation

Full Description

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy. NTT Data is seeking a Clinical Imaging Analyst to join our team working remote. Job Title: Clinical Imaging Analyst (Cardiology/PACS) Job Summary: The Clinical Imaging Analyst will be responsible for managing and resolving incidents and break-fix requests related to cardiology PACS (Picture Archiving and Communication System). This role involves working in a ticket queue, providing customer service, and collaborating with various stakeholders, including doctors and vendors. Key Responsibilities: • Ticket Management: Handle incidents and break-fix requests from multiple ministries with diverse architectures and applications. • Customer Service: Provide professional and courteous support to end-users, including doctors. • Analytical Skills: Utilize critical thinking and analytical skills to troubleshoot and resolve issues. • System Expertise: Work with various imaging applications and reporting systems, including Merge, Client, Philips, and McKesson. • Communication: Effectively communicate with vendors for technical support and escalate issues as needed. • Prioritization: Prioritize responsibilities and manage stress in high-pressure situations, such as when critical systems are down. Qualifications: • Minimum 3 years of experience in radiology or cardiology imaging. • Familiarity with clinical imaging systems and applications. • No specific degree required; on-the-job training and relevant experience are valued. • Must have strong customer service, critical thinking, and problem-solving skills. Work Environment: • Schedule: 9 to 5, supporting East Coast to Mountain time zones. No on-call or weekend work for contractors. • Team Collaboration: Work independently but with access to an escalation team for complex issues. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $55.00-$58.00/hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.