via LinkedIn
$NaNK - NaNK a year
Lead CRM strategies and manage cross-functional projects to optimize customer engagement and retention.
Requires 5+ years of CRM leadership experience with Oracle Service Cloud, including certifications and scripting skills, which you do not possess.
Title: CRM Lead Work Location: Remote PST only Position Type: Contract Duration: Long Term Summary: • 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion). • Solid understanding of customer service operations and CRM/contact center best practices. • Strong communication, stakeholder management, and onsite leadership skills. • Ability to create detailed functional and technical documentation. • Experience managing projects in cross-functional enterprise environments. Preferred Skills: • Oracle certifications (e.g., Oracle B2C Service Certified). • Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud. • Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud). • Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
This job posting was last updated on 1/27/2026