Novellis Health

Compensation

Full Description

We are seeking a dedicated and highly organized Temporary Remote Medical Scheduler to join our healthcare team. In this vital role, you will be the first point of contact for patients, responsible for scheduling, patient communication, and administrative coordination – all delivered with professionalism and compassion. This fully remote position requires excellent communication skills in English, Mandarin, and Cantonese, strong technical proficiency, and the ability to support both patients and providers in a fast-paced healthcare setting. Hours: Monday to Friday, 8:30 AM – 5:00 PM (Eastern Time). Dates: September 29 - October 20 Primary Responsibilities: Appointment Scheduling & Coordination: • Manage complex appointment scheduling to optimize provider availability and minimize wait times. • Coordinate follow-ups, reminders, and reschedules as needed. Patient Communication: • Handle a high volume of incoming and outgoing calls, messages, and emails. • Provide patient support in English, Mandarin, and Cantonese, ensuring clear, compassionate, and culturally sensitive communication. Address patient inquiries regarding scheduling, procedures, insurance basics, and care instructions. • Records Management & EMR Support: • Accurately update patient data in Electronic Medical Records (EMR) systems. • Ensure compliance with HIPAA and other privacy regulations. Billing & Administrative Support: • Assist patients with billing questions, payment reminders, and basic account inquiries (no in-person transactions required). Patient Education & Follow-Up: • Provide clear instructions about appointments, insurance, preparation, and next steps in care. • Conduct follow-up calls/messages to ensure continuity of care. Required Skills and Qualifications: • Trilingual Communication: Fluency in English, Mandarin, and Cantonese (verbal and written). • Healthcare Knowledge: Familiarity with medical terminology and healthcare processes. • Scheduling Expertise: Proven experience in scheduling and managing multiple calendars. • Customer Service Orientation: A compassionate, patient-centered approach in all interactions. • Technical Proficiency: Comfort working with EMR systems, scheduling software, and standard office tools (Google Workspace/MS Office). • Remote Work Skills: Strong self-management, attention to detail, and ability to work independently. Preferred Qualifications: • Experience as a medical scheduler, receptionist, or virtual assistant in a healthcare setting. • Prior training in medical office administration. • Experience handling multi-line phones or call center environments. • Ability to adapt to changing patient schedules and provider needs. This is a remote position.