Novartis

Compensation

Full Description

Position Overview We are seeking a highly skilled and results-driven Service Manager to oversee and elevate service operations while leading a dynamic team. This role is designed for a self-motivated professional who can manage responsibilities effectively in a flexible work environment, collaborate seamlessly across teams, and maintain high service standards without the need for constant on-site presence. The Service Manager will play a key role in driving operational excellence, ensuring customer satisfaction, and supporting continuous improvement initiatives. This position offers flexibility in scheduling and work structure, making it ideal for candidates who excel in both independent and collaborative settings. Key Responsibilities Oversee and manage daily service operations to ensure consistent quality, efficiency, and performance Lead, mentor, and develop service team members through coaching, performance reviews, and ongoing support Establish, implement, and maintain service policies, procedures, and best practices Monitor service performance metrics, analyze data, and prepare detailed reports for leadership Resolve escalated customer issues professionally and efficiently, ensuring positive outcomes Coordinate with internal departments to align service goals and operational priorities Identify opportunities for process improvement and implement strategic solutions Ensure compliance with company standards, policies, and applicable regulations Support workforce planning, scheduling, and resource allocation Required Qualifications Proven experience as a Service Manager or in a comparable leadership role Strong leadership, communication, and interpersonal skills Ability to work independently while managing team accountability and performance Excellent organizational and time management abilities Experience managing teams across multiple locations or distributed environments preferred Proficiency with service management platforms, reporting tools, and performance dashboards Must be legally authorized to work in the United States (U.S. applicants only) Preferred Qualifications Bachelor’s degree in Business, Management, or a related field Experience leading service teams in fast-paced or growth-oriented environments Demonstrated ability to drive service improvement initiatives Strong analytical and decision-making skills Compensation & Bonus Annual Salary: $128,000 – $145,000, based on experience and role scope Annual Performance Bonus: Typically 10–20% of base salary, contingent upon individual and company performance Benefits Package 401(k) retirement savings plan Comprehensive health insurance Dental insurance Vision insurance Life insurance Work Schedule & Flexibility Full-Time and Part-Time positions available Flexible work structure focused on performance, accountability, and collaboration