Novara

Compensation

Full Description

Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations. Position Description: The Senior Client Implementation Manager leads complex, multi workstream implementations of Novara solutions, driving clarity, executive alignment, and measurable business outcomes from project kickoff through transition to Customer Success. This role serves as a strategic advisor to customer stakeholders, shaping governance structures, anticipating risks, and ensuring high quality, on time delivery across a portfolio of concurrent enterprise or high visibility projects. Success in this role requires advanced customer leadership, executive presence, strong cross functional influence, and the ability to orchestrate complex programs while maintaining a disciplined, outcomes based implementation approach. Responsibilities: • Lead complex, multi workstream customer implementations, establishing governance structures and executive level alignment to drive measurable business outcomes. • Serve as the strategic advisor to strategic customer stakeholders, shaping implementation approach, influencing decisions, and maintaining strong executive sponsorship throughout the program. • Own end to end project delivery, managing comprehensive plans, critical paths, dependencies, and formal change control to ensure on time, high quality execution. • Anticipate and mitigate systemic risks, maintaining disciplined RAID documentation and leading escalation paths that protect scope, timelines, and outcomes. • Lead requirements, design, and technical workstreams, translating business objectives into scalable configurations and overseeing complex integrations, data flows, and authentication models. • Deliver executive ready communication, crafting concise narratives, presenting status and tradeoffs, and facilitating decision making across high visibility stakeholders. • Drive customer readiness and value realization, ensuring adoption focused training, UAT strategy, go live preparedness, and a seamless transition to Customer Success. • Mentor and elevate the implementation team, contributing to process improvements, knowledge sharing, and consistent delivery standards across the organization. Knowledge, Experience, Requirements: • 4+ years in client facing implementation, program management, consulting, or enterprise onboarding roles. • Proven experience leading multi workstream or enterprise level SaaS implementations. • Strong understanding of CRM, PSA, or project management systems (Salesforce preferred). • Advanced technical aptitude (data flows, APIs, SFTP, SSO/SCIM, system configuration, and integration design). • Demonstrated ability to influence senior stakeholders and lead customer governance structures. • Exceptional communication, facilitation, and escalation management skills. • Bachelor’s degree or equivalent professional experience; PMP or similar certification is a plus. Success Criteria: • Consistently delivers complex implementations on time, within scope, and aligned to defined business outcomes, maintaining disciplined project management that drives high customer satisfaction. • Establishes strong customer governance and executive alignment, resulting in confident decision making, proactive communication, and a highly trusted delivery experience reflected in strong CSAT and minimal escalations. • Proactively anticipates and mitigates systemic risks, using structured RAID practices to prevent delays, protect scope, and maintain a smooth, low friction project environment for all stakeholders. • Drives early value realization and long term account growth by enabling strong adoption, ensuring a seamless transition to Customer Success, identifying expansion opportunities tied to customer needs, and elevating team capability through mentorship and process contributions. Compensation: • Annual Base Salary Range of 70-75k • Annual Bonus Opportunity of 10% As a growing company, Novara values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits. About Novara Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations. Novara, a Providence Equity portfolio company, provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations. Novara launched January 1 2026, as an independent company, a spin-off of the Flex and RMC software businesses formerly part of KPA. Don’t meet every job requirement? At Novara, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles. Novara is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. If you need assistance or an accommodation due to a disability, you may contact us at hr@novara.com. Please see our Candidate Privacy Notice here