Northeastern University

Compensation

Full Description

About the Opportunity JOB SUMMARY: The Assistant Director for Student Life Operations helps manage the daily operations of Student Life Residential Security, Husky Card Services, and Technical Support for Northeastern's Oakland Campus. The primary focus will be on overseeing and coordinating activities related to Husky Card Services, Residential Security, and the technical needs of the Student Life Division. The Assistant Director will ensure the smooth functioning of these services, including implementation, maintenance, and enhancement of various operational and technical processes while delivering exceptional customer service and technical support. RESPONSIBILITIES INCLUDE: Assist in maintaining a secure living environment for students residing in on-campus housing; uses judgement to assess and address potential security concerns in the moment. Collaborate with Residential Security staff to coordinate access control systems, monitor security cameras, and respond to security-related incidents. Provide technical support for electronic locking systems, security alarms, and surveillance equipment. Conduct regular audits and inspections to identify potential security vulnerabilities and recommend appropriate improvements. Provide support for desktops, laptops, mobile devices, printers, vending and laundry readers, and field support for other software and hardware devices. Offer hardware and software support for all technology resources used in Student Life. Provide in-person, remote, and telephone support for computer hardware, software, and peripheral devices used in Student Affairs, including installation, troubleshooting, backups, re-imaging, and permissions management. Serve as the primary point of contact for inquiries and concerns related to Husky Card Services and Residential Security, delivering excellent customer service in person, over the phone, and via email. Troubleshoot technical issues related to card access, security systems, and software applications, escalating complex problems to the appropriate personnel. Assist in implementing new technologies, software upgrades, and system integrations. Develop and maintain procedural documentation, user guides, and training materials for card services and security operations Recruit, train and schedule student employees supporting operational needs Manage the issuance and distribution of Husky Cards to students, faculty, and staff, ensuring accuracy and compliance with established guidelines. Collaborate with various departments to facilitate card access for designated areas, such as residence halls, classrooms, libraries, and recreational facilities. Coordinate card replacement and troubleshooting procedures, resolving issues efficiently and effectively. Maintain and update the database of cardholders, ensuring accurate records and confidentiality. MINIMUM QUALIFICATIONS: Knowledge of access control systems, security protocols, and surveillance equipment. Ability to assess the impact and feasibility of new technologies, software upgrades, and system integrations with existing systems and processes. Strong customer service skills with the ability to communicate effectively and professionally. Detail-oriented with excellent organizational and time management abilities. Familiarity with databases, data management, and reporting tools. Understanding of student privacy laws and regulations (FERPA) is a plus. Knowledge and skills required for this job are often obtained through a bachelor's degree (or equivalent preparation and training) plus at least 1-3 years of technical related experience in computer hardware and software support, preferably in an educational or institutional setting. Position Type Student Services Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 107S Expected Hiring Range: $58,100.00 - $82,066.25 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change. Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.