North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across various industries in North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: We are seeking a dedicated Service Manager for one of our esteemed OEM clients headquartered in Southeastern Ohio. This role is pivotal in overseeing service operations, ensuring customer satisfaction, and driving team performance to meet organizational goals. What You'll Do: - You will manage and lead the service department to deliver exceptional customer service and operational efficiency. - You will coordinate with various teams to ensure timely and quality service delivery. - You will develop and implement service strategies to improve customer satisfaction and retention. - You will monitor service metrics and prepare reports for senior management. - You will handle escalated customer issues and provide effective resolutions. - You will train, mentor, and evaluate service staff to enhance their skills and performance. - You will collaborate with sales and technical teams to support product serviceability. - You will ensure compliance with company policies and industry regulations. What You Bring: - Minimum of 5 years of experience in service management, preferably within the OEM or manufacturing sector. - Strong leadership and team management skills with a proven track record. - Excellent communication and interpersonal abilities. - Proficiency in service management software and Microsoft Office Suite. - Ability to analyze data and generate actionable insights. Bonus Points If You Have: - Experience working with OEM clients or in a manufacturing environment. - Knowledge of industry-specific regulations and compliance standards. - Certification in service management or related fields. - Familiarity with CRM and ERP systems. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a supportive and collaborative work environment. - We offer flexible work schedules and work-life balance initiatives. - We offer ongoing training and development programs. Ready to Apply? If you are interested in this exciting opportunity, please send your resume in Word document format (not PDF) to our recruitment team. We look forward to hearing from you and exploring how you can contribute to our client’s success.