North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: We are seeking a dedicated Service Manager for one of our OEM clients headquartered in Southeastern Ohio. This role is pivotal in overseeing service operations, ensuring customer satisfaction, and driving team performance to meet organizational goals. What You'll Do: - You will manage and lead the service department to deliver exceptional customer service. - You will coordinate with various teams to ensure timely and efficient service delivery. - You will develop and implement service policies and procedures. - You will monitor service metrics and prepare reports for senior management. - You will handle customer escalations and resolve service-related issues. - You will train and mentor service staff to enhance their skills and performance. - You will collaborate with sales and technical teams to support business growth. - You will ensure compliance with company standards and industry regulations. What You Bring: - You bring at least 5 years of experience in service management, preferably within the OEM or manufacturing sector. - You bring strong leadership and team management skills. - You bring excellent communication and interpersonal abilities. - You bring proficiency in service management software and Microsoft Office Suite. - You bring problem-solving skills and the ability to handle customer escalations effectively. Bonus Points If You Have: - Experience working with OEM clients. - Knowledge of industry-specific regulations and compliance standards. - Background in technical training or certification. - Familiarity with CRM and ERP systems. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive and collaborative work environment. - We offer paid time off and flexible work schedules. Ready to Apply? Please send your resume as a Word document (not PDF) to our recruitment team. We look forward to reviewing your application and discussing this exciting opportunity with you.