North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: We are seeking a dedicated Service Manager for one of our esteemed OEM clients headquartered in Southeastern Ohio. This role is pivotal in overseeing service operations, ensuring customer satisfaction, and driving team performance to meet organizational goals. What You'll Do: - You will manage and lead the service department to deliver exceptional customer service. - You will coordinate with various teams to ensure timely and efficient service delivery. - You will develop and implement service policies and procedures to enhance operational efficiency. - You will monitor service metrics and prepare reports for senior management. - You will handle customer inquiries and resolve service-related issues promptly. - You will train, mentor, and evaluate service staff to foster professional growth. - You will collaborate with sales and technical teams to support product serviceability. - You will ensure compliance with company standards and industry regulations. What You Bring: - Minimum of 5 years of experience in service management, preferably within the OEM or manufacturing sector. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Proficiency in service management software and Microsoft Office Suite. - Ability to analyze data and generate actionable insights. - Strong problem-solving skills and customer-focused mindset. Bonus Points If You Have: - Experience working with OEM clients. - Knowledge of industry-specific regulations and compliance standards. - Background in technical service or engineering support. - Certification in service management or related fields. What We Offer: - Competitive salary and performance-based bonuses. - Comprehensive health, dental, and vision insurance. - Opportunities for professional development and career advancement. - Supportive and collaborative work environment. - Paid time off and flexible scheduling options. Ready to Apply? If you are interested in this exciting opportunity, please send your resume as a Word document (not PDF) to our recruitment team. We look forward to reviewing your application and discussing how you can contribute to our client’s success.