North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: As a Service Manager for one of our OEM clients headquartered in Southeastern Ohio, you will play a pivotal role in overseeing service operations, ensuring customer satisfaction, and driving team performance. This role demands a proactive leader who can manage resources efficiently while maintaining high service standards. What You'll Do: - You will lead and manage the service department to achieve operational excellence. - You will develop and implement service strategies that align with company goals. - You will oversee customer service processes to ensure timely and effective resolution of issues. - You will coordinate with other departments to optimize service delivery. - You will monitor service metrics and prepare reports for senior management. - You will train, mentor, and motivate service team members to enhance performance. - You will manage budgets and control costs within the service department. - You will ensure compliance with company policies and industry regulations. What You Bring: - You have at least 5 years of experience in service management, preferably within the OEM or manufacturing sector. - You possess strong leadership and team management skills. - You have excellent communication and interpersonal abilities. - You are proficient in service management software and Microsoft Office Suite. - You have a solid understanding of budgeting and financial management. Bonus Points If You Have: - Experience working with OEM clients or in the automotive industry. - Knowledge of Lean or Six Sigma methodologies. - A degree in Business Administration, Engineering, or a related field. - Certification in service management or project management. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer flexible work schedules and paid time off. Ready to Apply? If you are interested in becoming a candidate for this exciting Service Manager position, please send your resume as a Word document (not a PDF) to our recruitment team. We look forward to hearing from you and exploring how you can contribute to our client’s success.