North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: As a Service Manager for one of our esteemed OEM clients headquartered in Southeastern Ohio, you will play a pivotal role in overseeing service operations, ensuring customer satisfaction, and driving team performance. This role demands a proactive leader who can manage resources efficiently while maintaining high service standards. What You'll Do: - You will lead and manage the service department to achieve operational excellence. - You will develop and implement service strategies that align with company goals. - You will oversee customer service activities to ensure timely and effective resolution of issues. - You will coordinate with other departments to streamline service processes. - You will monitor service metrics and prepare reports for senior management. - You will manage budgets and control costs within the service department. - You will train, mentor, and develop service team members to enhance their skills. - You will ensure compliance with company policies and industry regulations. What You Bring: - You bring at least 5 years of experience in service management, preferably within the OEM or manufacturing sector. - You have strong leadership and team management skills. - You possess excellent communication and interpersonal abilities. - You are proficient in service management software and Microsoft Office Suite. - You have a solid understanding of budgeting and financial management. - You demonstrate problem-solving skills and the ability to work under pressure. Bonus Points If You Have: - Experience working with OEM clients or in a manufacturing environment. - Knowledge of industry-specific regulations and compliance standards. - Certification in service management or related fields. - Familiarity with Lean or Six Sigma methodologies. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer paid time off and flexible work schedules. Ready to Apply? Please send your resume in Word document format (not PDF) to our recruitment team at North American Recruiting and Consulting. We look forward to helping you take the next step in your career as a Service Manager.