North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across various industries in North America. We pride ourselves on our personalized approach and deep industry knowledge to help both clients and candidates achieve their goals. Role Overview: As a Service Manager for one of our OEM clients headquartered in Southeastern Ohio, you will play a pivotal role in overseeing service operations, ensuring customer satisfaction, and leading a team to deliver exceptional service quality. This role demands strong leadership, operational expertise, and a commitment to continuous improvement. What You'll Do: - You will manage daily service department operations to meet company standards and customer expectations. - You will lead, mentor, and develop a team of service technicians and support staff. - You will coordinate with other departments to ensure seamless service delivery and customer satisfaction. - You will monitor service metrics and implement strategies to improve efficiency and quality. - You will handle customer inquiries and resolve service-related issues promptly and professionally. - You will oversee inventory management and ensure availability of necessary parts and tools. - You will ensure compliance with safety regulations and company policies. - You will prepare reports and communicate service performance to senior management. What You Bring: - Minimum of 5 years of experience in service management, preferably within the OEM or manufacturing sector. - Strong leadership and team management skills with a proven track record. - Excellent communication and interpersonal abilities. - Proficiency in service management software and Microsoft Office Suite. - Ability to analyze data and implement process improvements. - Strong problem-solving skills and customer-focused mindset. Bonus Points If You Have: - Experience working in the automotive or heavy equipment industry. - Knowledge of Lean or Six Sigma methodologies. - Technical background or certification related to mechanical or electrical systems. - Experience with inventory and parts management systems. What We Offer: - Competitive salary and performance-based bonuses. - Comprehensive health, dental, and vision insurance plans. - Opportunities for professional development and career growth. - Supportive and collaborative work environment. - Paid time off and flexible scheduling options. Ready to Apply? Please submit your resume in Word document format (not PDF) to our recruitment team at North American Recruiting and Consulting. We look forward to reviewing your application and discussing this exciting opportunity with you.