North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: As a Service Manager for one of our OEM clients headquartered in Southeastern Ohio, you will play a pivotal role in overseeing service operations, ensuring customer satisfaction, and leading a dedicated team to achieve operational excellence. This role demands strong leadership, strategic planning, and a commitment to quality service delivery. What You'll Do: - You will manage and lead the service department to meet and exceed customer expectations. - You will develop and implement service strategies that align with company goals. - You will oversee daily operations, ensuring efficient workflow and resource allocation. - You will build and maintain strong relationships with customers and internal teams. - You will monitor service performance metrics and drive continuous improvement initiatives. - You will handle escalated customer issues with professionalism and prompt resolution. - You will coordinate training and development programs for service staff. - You will collaborate with other departments to support overall business objectives. What You Bring: - You bring at least 5 years of experience in service management, preferably within the OEM or manufacturing sector. - You bring strong leadership skills with a proven track record of managing teams. - You bring excellent communication and interpersonal skills. - You bring the ability to analyze data and make informed decisions. - You bring proficiency in service management software and Microsoft Office Suite. Bonus Points If You Have: - Experience working with OEM clients in Southeastern Ohio. - Knowledge of industry-specific regulations and compliance standards. - Certification in service management or related fields. - Experience with Lean or Six Sigma methodologies. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a supportive and collaborative work environment. - We offer flexible work schedules and work-life balance initiatives. - We offer relocation assistance if applicable. Ready to Apply? Please send your resume as a Word document (not PDF) to our recruitment team at North American Recruiting and Consulting. We look forward to helping you take the next step in your career as a Service Manager.