North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across various industries in North America. We pride ourselves on our personalized approach and deep industry knowledge to help candidates find rewarding career opportunities. Role Overview: As a Service Manager for one of our OEM clients headquartered in Southeastern Ohio, you will play a pivotal role in overseeing the service department to ensure exceptional customer satisfaction and operational efficiency. This role requires strong leadership and a commitment to maintaining high service standards. What You'll Do: - You will manage daily operations of the service department to meet company goals and customer expectations. - You will lead, mentor, and develop a team of service technicians and support staff. - You will coordinate with other departments to streamline service processes and improve workflow. - You will monitor service quality and implement improvements to enhance customer satisfaction. - You will handle customer inquiries and resolve service-related issues promptly and professionally. - You will manage service budgets, inventory, and resource allocation effectively. - You will ensure compliance with safety regulations and company policies. - You will prepare reports on service performance and present findings to senior management. What You Bring: - Minimum of 5 years of experience in service management, preferably within the OEM or manufacturing industry. - Strong leadership skills with experience managing and developing teams. - Excellent communication and interpersonal skills. - Proficiency in service management software and Microsoft Office Suite. - Ability to analyze data and make informed decisions. - Strong organizational and problem-solving abilities. Bonus Points If You Have: - Experience working with OEM clients or in a manufacturing environment. - Knowledge of industry safety standards and compliance requirements. - Familiarity with inventory management and budgeting. - Certification in service management or related fields. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer paid time off and flexible scheduling options. Ready to Apply? Please submit your resume in Word document format (not PDF) to our recruitment team at North American Recruiting and Consulting. We look forward to helping you take the next step in your career as a Service Manager.