North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: As a Service Manager for one of our OEM clients headquartered in Southeastern Ohio, you will play a pivotal role in overseeing service operations, ensuring customer satisfaction, and driving team performance. This role demands a proactive leader who can manage resources efficiently and foster strong client relationships. What You'll Do: - You will lead and manage the service department to achieve operational excellence. - You will develop and implement service strategies that align with company goals. - You will oversee customer service processes to ensure high satisfaction levels. - You will coordinate with other departments to streamline service delivery. - You will manage budgets, schedules, and service quality standards. - You will train, mentor, and evaluate service team members. - You will analyze service metrics and prepare reports for senior management. - You will handle escalated customer issues and provide effective resolutions. What You Bring: - You bring at least 5 years of experience in service management, preferably within the OEM or manufacturing sector. - You bring strong leadership and team management skills. - You bring excellent communication and interpersonal abilities. - You bring proficiency in service management software and Microsoft Office Suite. - You bring problem-solving skills and the ability to work under pressure. Bonus Points If You Have: - Experience working with OEM clients in Southeastern Ohio. - Knowledge of industry-specific regulations and compliance standards. - Certification in service management or related fields. - Bilingual abilities or additional language skills. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer flexible work schedules and remote work options. Ready to Apply? Please send your resume as a Word document (not PDF) to our recruitment team at North American Recruiting and Consulting. We look forward to helping you take the next step in your career as a Service Manager.