North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: As a Service Manager for one of our OEM clients headquartered in Southeastern Ohio, you will play a pivotal role in overseeing service operations, ensuring customer satisfaction, and driving team performance. This role demands a proactive leader who can manage resources efficiently while maintaining high service standards. What You'll Do: - You will lead and manage the service department to achieve operational excellence. - You will develop and implement service strategies to enhance customer satisfaction. - You will coordinate with other departments to ensure seamless service delivery. - You will monitor service metrics and prepare reports for senior management. - You will manage budgets and control costs within the service department. - You will train, mentor, and develop service team members. - You will handle escalated customer issues and ensure timely resolution. - You will ensure compliance with company policies and industry regulations. What You Bring: - You bring at least 5 years of experience in service management, preferably within the OEM or manufacturing sector. - You bring strong leadership and team management skills. - You bring excellent communication and interpersonal abilities. - You bring proficiency in service management software and Microsoft Office Suite. - You bring a results-oriented mindset with strong problem-solving skills. Bonus Points If You Have: - Experience working with OEM clients in a similar role. - Knowledge of industry-specific regulations and compliance standards. - Certification in service management or related fields. - Familiarity with budgeting and financial management. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer paid time off and flexible work schedules. Ready to Apply? Please send your resume as a Word document (not PDF) to our recruitment team at North American Recruiting and Consulting. We look forward to helping you take the next step in your career as a Service Manager.