North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across various industries in North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: As a Service Manager for one of our OEM clients headquartered in Southeastern Ohio, you will play a pivotal role in overseeing service operations, ensuring customer satisfaction, and driving team performance. This role is essential in maintaining the high standards and reputation of our client’s service department. What You'll Do: - You will manage and lead the service team to deliver exceptional customer service and operational efficiency. - You will coordinate service schedules, ensuring timely and effective completion of all service requests. - You will develop and implement service policies and procedures to enhance productivity and quality. - You will monitor service metrics and prepare reports to track performance and identify areas for improvement. - You will handle escalated customer issues with professionalism and a solution-oriented approach. - You will collaborate with other departments to streamline service processes and improve overall customer experience. - You will oversee inventory management for service parts and supplies. - You will ensure compliance with safety regulations and company standards. What You Bring: - Minimum of 5 years of experience in service management, preferably within the OEM or manufacturing sector. - Strong leadership skills with the ability to motivate and develop a team. - Excellent communication and interpersonal skills. - Proficiency in service management software and Microsoft Office Suite. - Ability to analyze data and generate actionable insights. - Strong problem-solving skills and customer-focused mindset. Bonus Points If You Have: - Experience working with OEM clients or in a manufacturing environment. - Knowledge of inventory management systems. - Certification in service management or related fields. - Familiarity with safety and compliance standards in the industry. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer paid time off and flexible scheduling options. Ready to Apply? Please send your resume as a Word document (not PDF) to our recruitment team at North American Recruiting and Consulting. We look forward to helping you take the next step in your career as a Service Manager.