North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: We are seeking a dedicated Service Manager for one of our esteemed OEM clients headquartered in Southeastern Ohio. This role is pivotal in overseeing service operations, ensuring customer satisfaction, and driving team performance to meet organizational goals. What You'll Do: - You will manage and lead the service department to deliver exceptional customer service. - You will coordinate with various teams to ensure timely and efficient service delivery. - You will develop and implement service policies and procedures. - You will monitor service metrics and prepare reports for senior management. - You will handle customer inquiries and resolve service-related issues promptly. - You will train, mentor, and evaluate service staff to enhance their performance. - You will collaborate with sales and technical teams to support product service needs. - You will ensure compliance with company standards and industry regulations. What You Bring: - You bring at least 5 years of experience in service management, preferably within the OEM or manufacturing sector. - You have strong leadership and team management skills. - You possess excellent communication and interpersonal abilities. - You are proficient in service management software and Microsoft Office Suite. - You have a problem-solving mindset with the ability to handle customer issues effectively. Bonus Points If You Have: - Experience working with OEM clients in Southeastern Ohio. - Knowledge of industry-specific regulations and compliance standards. - Certification in service management or related fields. - Familiarity with CRM and ERP systems. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a supportive and collaborative work environment. - We offer flexible work schedules and work-life balance initiatives. - We offer relocation assistance if applicable. Ready to Apply? If you are interested in becoming a candidate for this exciting opportunity, please send your resume as a Word document (not a PDF) to our recruitment team. We look forward to hearing from you and exploring how you can contribute to our client’s success.