North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Our client, an established OEM headquartered in Southeastern Ohio, is seeking a dedicated Service Manager to join their team. Role Overview: As the Service Manager, you will play a pivotal role in overseeing the service department to ensure exceptional customer satisfaction and operational efficiency. You will lead a team of service professionals, manage service processes, and collaborate with other departments to drive continuous improvement and business growth. What You'll Do: - You will lead and manage the service team to deliver high-quality service and support to customers. - You will develop and implement service strategies to improve customer satisfaction and operational performance. - You will monitor service metrics and analyze data to identify areas for improvement. - You will coordinate with sales, parts, and technical teams to ensure seamless service delivery. - You will manage service budgets, resources, and schedules to optimize efficiency. - You will handle escalated customer issues and ensure timely resolution. - You will train and mentor service staff to enhance skills and knowledge. - You will ensure compliance with company policies, safety standards, and industry regulations. What You Bring: - Minimum of 5 years of experience in service management, preferably within the OEM or manufacturing industry. - Strong leadership and team management skills with a proven track record. - Excellent communication and interpersonal abilities. - Proficiency in service management software and Microsoft Office Suite. - Ability to analyze data and make informed decisions. - Strong organizational and problem-solving skills. Bonus Points If You Have: - Experience working with OEM clients or in a manufacturing environment. - Knowledge of industry-specific regulations and safety standards. - Certification in service management or related fields. - Familiarity with Lean or Six Sigma methodologies. What We Offer: - Competitive salary and performance-based bonuses. - Comprehensive health, dental, and vision insurance plans. - Retirement savings plan with company match. - Opportunities for professional development and career advancement. - Supportive and collaborative work environment. Ready to Apply? Please submit your resume in Word document format (not PDF) to our recruitment team at North American Recruiting and Consulting. We look forward to reviewing your application and discussing this exciting opportunity with you.