North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across various industries in North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: We are seeking a dedicated Service Manager for one of our esteemed OEM clients headquartered in Southeastern Ohio. This role is pivotal in overseeing service operations, ensuring customer satisfaction, and driving team performance to meet organizational goals. What You'll Do: - You will manage and lead the service department to deliver exceptional customer service and operational efficiency. - You will coordinate with various teams to ensure timely and quality service delivery. - You will develop and implement service strategies to improve customer satisfaction and retention. - You will monitor service metrics and prepare reports for senior management. - You will handle escalated customer issues and provide effective resolutions. - You will train, mentor, and evaluate service staff to enhance their skills and performance. - You will collaborate with sales and technical teams to support product service and warranty processes. - You will ensure compliance with company policies and industry regulations. What You Bring: - Minimum of 5 years of experience in service management, preferably within the OEM or manufacturing sector. - Strong leadership and team management skills with a proven track record. - Excellent communication and interpersonal abilities. - Proficiency in service management software and Microsoft Office Suite. - Ability to analyze data and generate actionable insights. Bonus Points If You Have: - Experience working with OEM clients in Southeastern Ohio or similar markets. - Knowledge of warranty and product service processes. - Certification in service management or related fields. - Familiarity with Lean or Six Sigma methodologies. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and development. - We offer a supportive and collaborative work environment. - We offer flexible work arrangements to promote work-life balance. - We offer the chance to work with a reputable OEM client and make a significant impact. Ready to Apply? Please send your resume as a Word document (not PDF) to our recruitment team at North American Recruiting and Consulting. We look forward to reviewing your application and discussing this exciting opportunity with you.