North American Recruiting and Consulting

Compensation

Full Description

Job Title: Service Manager Company Overview: North American Recruiting and Consulting is a leading recruitment firm specializing in connecting top talent with premier companies across North America. We pride ourselves on our personalized approach and deep industry knowledge, ensuring the perfect match between candidates and employers. Role Overview: As a Service Manager for one of our OEM clients headquartered in Southeastern Ohio, you will play a pivotal role in overseeing service operations, ensuring customer satisfaction, and driving team performance. This role demands strong leadership, operational expertise, and a commitment to excellence. What You'll Do: - You will manage and lead the service department to achieve operational goals and customer satisfaction. - You will develop and implement service strategies that align with company objectives. - You will oversee scheduling, workflow, and resource allocation to optimize efficiency. - You will ensure compliance with safety and quality standards across all service activities. - You will build and maintain strong relationships with customers, addressing their needs promptly. - You will mentor and train service staff to enhance skills and performance. - You will analyze service metrics and prepare reports for senior management. - You will collaborate with other departments to support overall business growth. What You Bring: - Minimum of 5 years of experience in service management, preferably within the OEM or manufacturing sector. - Strong leadership and team management skills with a proven track record. - Excellent communication and interpersonal abilities. - Proficiency in service management software and Microsoft Office Suite. - Ability to analyze data and make informed decisions. Bonus Points If You Have: - Experience working with OEM clients or in the automotive industry. - Knowledge of Lean or Six Sigma methodologies. - Technical background or understanding of mechanical systems. - Certification in service management or related fields. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and collaborative work environment. - We offer paid time off and flexible scheduling options. Ready to Apply? If you are interested in this exciting opportunity, please send your resume in Word document format (not PDF) to our recruitment team. We look forward to hearing from you and exploring how you can contribute to our client’s success.